Financial Discrepancy Investigator
hace 2 semanas
Financial Discrepancy Investigator
About Us:People Working Corp is a consulting and outsourcing company located in Heredia, Costa Rica.
Job Description:We are seeking an Overpayment Analyst to join our team. This position involves investigating and resolving overpayment discrepancies, credit balances, returned hospital reimbursement checks, and addressing patient concerns.
Key Responsibilities:- Investigate and Resolve Discrepancies: Perform and validate the coding of the reason for the discrepancy, initiate refunds of identified overpayments, and resolve open discrepancies.
- Monitor Returns and Refunds: Monitor returns and initiate timely refunds.
- Credit Balances: Review and resolve credit balances.
- Patient Communication: Accept phone calls and resolve patient questions.
- Returned Checks: Investigate returned refund checks and take steps to resolve them.
- Process Improvement: Identify problematic accounts/processes/trends and escalate them.
- Documentation: Use effective documentation standards that support a solid historical record of actions taken in relation to the account.
- Language Proficiency: English Spanish Language (Oral and writing 85% or higher), (B2+ or above).
- Education: Must have a high school diploma.
- Experience: At least 6 months of experience in Customer Service or Backoffice positions.
- Adaptability: The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Interpersonal Skills: A genuine interest in working with and helping customers, excellent communication skills, involvement, good presentation, and a polite, tactful, and friendly character.
- Healthcare Experience: Healthcare experience is a plus.
$50,000 - $70,000 per year, depending on experience.
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