Financial Discrepancy Investigator

hace 2 semanas


San Francisco, Heredia, Costa Rica People Working Corp A tiempo completo
Job Title:

Financial Discrepancy Investigator

About Us:

People Working Corp is a consulting and outsourcing company located in Heredia, Costa Rica.

Job Description:

We are seeking an Overpayment Analyst to join our team. This position involves investigating and resolving overpayment discrepancies, credit balances, returned hospital reimbursement checks, and addressing patient concerns.

Key Responsibilities:
  • Investigate and Resolve Discrepancies: Perform and validate the coding of the reason for the discrepancy, initiate refunds of identified overpayments, and resolve open discrepancies.
  • Monitor Returns and Refunds: Monitor returns and initiate timely refunds.
  • Credit Balances: Review and resolve credit balances.
  • Patient Communication: Accept phone calls and resolve patient questions.
  • Returned Checks: Investigate returned refund checks and take steps to resolve them.
  • Process Improvement: Identify problematic accounts/processes/trends and escalate them.
  • Documentation: Use effective documentation standards that support a solid historical record of actions taken in relation to the account.
Requirements:
  • Language Proficiency: English Spanish Language (Oral and writing 85% or higher), (B2+ or above).
  • Education: Must have a high school diploma.
  • Experience: At least 6 months of experience in Customer Service or Backoffice positions.
  • Adaptability: The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
  • Interpersonal Skills: A genuine interest in working with and helping customers, excellent communication skills, involvement, good presentation, and a polite, tactful, and friendly character.
  • Healthcare Experience: Healthcare experience is a plus.
Salary:

$50,000 - $70,000 per year, depending on experience.



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