Investigation Specialist
hace 16 horas
Proficiency in English and Spanish
- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem solving skills.
- Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Ability to maintain high levels of confidentiality and data security standards.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.
Job summary
Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.
Role Requirements - Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Participate in other special projects/assignments as necessary.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
- Achieve weekly productivity and quality standards for investigations.
- Participate in other special projects/assignments as necessary.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- University Diploma
- Experience and/or knowledge of fraud, risk management, data research, collections or banking
-
Investigation Resolution Specialist
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverviewAmazon Support Services Costa Rica Srl is a leading provider of customer service solutions, seeking highly analytical and detail-oriented Investigation Resolution Specialists to join our team.This role plays a critical part in resolving vendor chargeback disputes efficiently and effectively, ensuring balanced resolutions between Amazon's policies and...
-
Investigation Specialist
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently...
-
Investigation Execution Specialist Italian
hace 16 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...
-
Investigation Execution Specialist German
hace 16 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...
-
Investigation Specialist, Buyer Abuse Operations
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ months of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters? Role Requirements -...
-
Investigation Specialist Portuguese
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in Portuguese, English and Spanish - Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work...
-
Investigation Specialist French, Trustworthy
hace 4 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in French, English and Spanish - Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work...
-
Trilingual Investigation Specialist, Portuguese
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExcellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers - Demonstrated ability to work independently and make complex...
-
Customer Care Resolution Specialist
hace 1 semana
San José, San José, Costa Rica Western Union A tiempo completoSenior Specialist, Customer Care - Santa Ana, Costa RicaWe're looking for a detail-oriented and analytical professional to join our team as a Senior Specialist, Customer Care. As part of the Non-Payment Claims team, you will be responsible for investigating claims to provide resolutions to customers within 20 days.The ideal candidate will have 1-2 years'...
-
Technical Support Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing front-line support for Citi's proprietary technologies.This role involves hands-on investigation and issue resolution, incident management, and being passionate about taking part in initiatives...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a Risk Management Specialist to join our team. This role is part of the Selling Partner Abuse Team, responsible for identifying and preventing abuse for our customers and brand owners worldwide.Key ResponsibilitiesAs a Risk Management Specialist, you will be responsible for:Identifying,...
-
Brand Protection Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleWe are seeking an experienced Brand Protection Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. This role will be responsible for investigating complex cases of brand abuse and identifying opportunities for process improvements.ResponsibilitiesConduct holistic investigations of brand abuse reports, including deep...
-
Support Operations Specialist
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of customer service experience - Speak, write, and read fluently in English - High School diploma This is a non-remote, full-time, seasonal (11months), hourly position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for...
-
Clinical Data Specialist
hace 2 semanas
San José, San José, Costa Rica Fortrea A tiempo completoJob OverviewServe as a key member of the project team with primary responsibility for clinical data review, query generation and resolution to support the delivery of clinical data according to client quality and integrity specifications.Main ResponsibilitiesReview clinical trial data in accordance with global data management plans and standardized processes...
-
Procurement Specialist
hace 6 días
San José, Costa Rica GRUPO STT A tiempo completoThe Procurement specialist will be responsible for the downstream procurement process for indirect purchases. Must ensure the process aligns and comply the Global and Local Affiliate Procurement Policy. The buyer will be gatekeeper of any missing information to follow up with the business before the PO is created and will provide support to end users and...
-
Airborne Safety Specialist
hace 1 mes
San José, San José, Costa Rica Aar Corp. A tiempo completoAAR Corp. is a leading provider of aviation services to the worldwide commercial aerospace and government/defense industries.As an Airborne Safety Specialist, you will play a key role in ensuring the safety of our operations. Your primary responsibility will be to develop, operate, and continuously improve our safety management system (SMS) at the DOS...
-
Quality Assurance Specialist
hace 2 meses
San José, San José, Costa Rica Johnson & Johnson A tiempo completoJob Summary: We are seeking a Quality Assurance Specialist to perform verifications for finished activities as a consequence of non-conformities. The ideal candidate will have 4 to 6 years of experience in a related position and be able to manage to have a conversation in English related to his/her responsibilities with an efficiency of 75%.Key...
-
Quality Assurance Specialist
hace 2 semanas
San José, San José, Costa Rica Theragenics Costa Rica Ltd. A tiempo completoJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Theragenics Costa Rica Ltd. This role is responsible for establishing and improving quality assurance practices and procedures.About the RoleEvaluate quality sampling plans and inspection methods, reviewing and recommending solutions to quality problems.Develop, implement, maintain,...
-
Procurement Specialist
hace 16 horas
San José, Costa Rica GRUPO STT A tiempo completoThe Procurement specialist will be responsible for the downstream procurement process for indirect purchases. Must ensure the process aligns and comply the Global and Local Affiliate Procurement Policy. The buyer will be gatekeeper of any missing information to follow up with the business before the PO is created and will provide support to end users and...
-
Strategic Insider Risk Management Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlock the Power of Data with ExperianExperian, a global leader in information services, is seeking an experienced Strategic Insider Risk Management Specialist to join our team. As a home-based role in Costa Rica, this position offers the opportunity to work remotely and contribute to our innovative approach to insider risk management.The ideal candidate...