Financial Services Investigator

hace 4 días


San José, San José, Costa Rica Convera A tiempo completo

We have an exciting opportunity for a highly skilled Financial Services Investigator to join Convera, the largest non-bank B2B cross-border payments company in the world.

With decades of industry experience and technology-led payments solutions, we deliver smarter money movements to our customers, helping them capture more value with every transaction.

As a key member of our team, you will play a crucial role in identifying payment-related issues and providing quality customer service to facilitate effective identification and resolution of customer and banking enquiries.

Your duties will include:

  • Tracking and reporting on daily investigations related activity and keeping Salesforce queue up-to-date
  • Acknowledging all inquiries same day of receipt
  • Actively identifying, escalating, and reducing recurring client inquiries
  • Providing support to Treasury and Settlement Accounting team members to resolve queries and/or facilitate customer transactions
  • Managing and responding to a large volume of payment investigations

You'll ideally have at least 1 year of experience within the financial services industry, along with strong computer skills, problem-solving and decision-making skills, mathematical and analytical ability, and fluency in English (essential).

In return, you can expect a competitive salary of approximately $14,500,000 per year, offering a chance to work with a leading company in the industry and advance your career as a Financial Services Investigator.



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