Senior Fraud Investigator
hace 1 mes
**About the Opportunity**
We are seeking a highly motivated and detail-oriented individual to join our Custom Risk Investigators (CRI) team at Uber.
The CRI Investigator will work under the Payments, Risk & Identity (PRI)
**LATAM** Risk Ops team responsible for investigating, mitigating, and monitoring fraud trends to protect our company, customers, and business partners from financial losses while ensuring a safe and secure marketplace for all.
**Delivering Results with Excellence**
As a member of the CRI team, you will play an important role in identifying and investigating potential fraudulent activities, assessing risk factors, analyzing data, conducting root cause investigations, and suggesting proactive measures to detect and deter fraud.
This role provides a unique opportunity to help establish and develop the recently created CRI team which will provide support in the form of insights across all Uber's LOBs.
This data-driven role calls for an individual who can focus on the details while maintaining a big-picture perspective.
**What You'll Do?**
**Data Analysis:**
Create advanced SQL queries to conduct elaborate data analysis and generate insights. Review earner, spender, and merchant metrics to properly detect fraud and ensure high-quality experiences on the Uber ecosystem.
The position requires building and maintaining basic to intermediate-level reports and dashboards.
**Actionable Insights:**
The main deliverable is generating insights and monitoring rules hits, adapting them to increase accuracy and reduce Financial Fraud, Chargebacks, Cash Arrears, Refunds, and Appeasements.
We value the ability to think critically and suggest appropriate action based on available evidence.
**Root Cause Investigations:**
You will be an enthusiast in understanding how fraudsters exploited loopholes and creating fraud rules for products or operations.
**Effective Communication:
Given the diverse scope of Uber's business across geographies and territories, the official communication language is English, which is a must for this position.
**Standout Colleague:**
We expect you to be proactive and resourceful in your daily activities, able to work independently and as part of a team, collaborating with colleagues and other teams. A self-starter attitude is a must.
**Requirements and Qualifications:**
- Expertise in writing SQL queries for large data interpretation and deriving insights from it
- Tech-savviness in working with spreadsheets, SQL interfaces, and graph and pivot table creation. Experience with managing and creating dashboards is a plus.
- Proficiency in English for clear verbal and written communication
- Experience in creating and optimizing manual review queues is preferred but not required
- Problem-solving skills - solving medium-complexity problems using logic, common sense, and data. Identifying root causes instead of focusing on symptoms.
- 1-3 years of work experience in Risk, Fraud, Safety, Banking, Online Retailers, FinTech. Being a fraud enthusiast is a must.
- Ability to take initiative in a constantly-changing work environment, maintaining flexibility, and a collaborative attitude.
- Quantitative data analysis, deep actionable insights, and analysis experience.
- Capacity to understand financial fraud metrics and their implications and effects on financial reporting.
**Compensation Package:** The estimated annual salary for this role is approximately $105,000-$135,000 depending on location and qualifications.
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