Investigation Specialist Portuguese

hace 7 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Proficiency in Portuguese, English and Spanish
- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses.
- Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
- Excellent problem solving skills.
- Ability to retrieve data and perform complex analysis to reach data driven decisions on all aspects of risk for Amazon.
- Self-disciplined, diligent, proactive and detail oriented.
- Strong organizational skills.
- Ability to maintain high levels of confidentiality and data security standards.
- Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

We are looking for high-judgment individuals to join us as a Merchant Risk Investigator to evaluate merchant accounts and safeguard Amazon's global marketplaces.

Role Requirements - Investigate suspicious merchant activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Participate in other special projects/assignments as necessary.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
- Achieve weekly productivity and quality standards for investigations.
- Participate in other special projects/assignments as necessary.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
- University Diploma
- Experience and/or knowledge of fraud, risk management, data research, collections or banking



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Excellent written and spoken Portuguese & English skills and an ability to compose grammatically correct, concise and accurate written responses - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers - Demonstrated ability to work independently and make complex...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - B2 English...

  • Rcs QA Specialist

    hace 7 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    BASIC QUALIFICATIONS - Minimum 2 years experience in AML or Screening investigations or auditing. - Proficient in Portuguese and English (+B2) - Proficient with the use of Microsoft Office. Risk and Compliance Services (RCS) is rapidly expanding its presence across Amazon’s diverse compliance programs globally. RCS Quality is looking for independent,...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    OverviewAmazon Support Services Costa Rica Srl is a leading provider of customer service solutions, seeking highly analytical and detail-oriented Investigation Resolution Specialists to join our team.This role plays a critical part in resolving vendor chargeback disputes efficiently and effectively, ensuring balanced resolutions between Amazon's policies and...

  • Investigation Specialist

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently...

  • Investigation Specialist

    hace 16 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficiency in English and Spanish - Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    3+ years of interacting with customers/stake holders experience - Fluent in Portuguese - Strong time management and task prioritization skills The objective of the Offshoring Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You will...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ months of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters? Role Requirements -...


  • San José, Costa Rica Datasite A tiempo completo

    Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we're revolutionizing the way people interact with voice technology. As a Portuguese Speech Language Specialist, you'll be part of our team that creates and improves Alexa's speech recognition and language understanding capabilities.The Alexa Data Services (ADS) organization is responsible for providing data...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft Risk, Trust, and Safety Operations (RTS & AIO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We incorporate trade compliance requirements for proactive identification and mitigation of risk for compliant growth. We protect...


  • San José, Costa Rica Microsoft A tiempo completo

    Microsoft Risk, Trust, and Safety Operations (RTS & AIO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We incorporate trade compliance requirements for proactive identification and mitigation of risk for compliant growth. We protect...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficiency in French, English and Spanish - Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work...

  • Policy Risk Specialist

    hace 7 meses


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management. - Fluency in Spanish, English, and Portuguese. - Proven ability to exercise judgment when policies are not well defined. - High level of integrity and discretion to handle confidential information. -...

  • Offshoring Specialist

    hace 2 meses


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    The role of Offshoring Specialist at Amazon Support Services Costa Rica Srl - B20 involves leveraging the power of Portuguese language and cultural expertise to drive business growth and maximize revenue.Key responsibilities include integrating seller content onto the Amazon platform, enhancing product content, and collaborating with cross-functional teams...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About IBM ConsultingWe are a global team of professionals who help our clients navigate the complexities of business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.Job SummaryWe are seeking a Technical...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    About This RoleRisk and Compliance Services (RCS) at Amazon Support Services Costa Rica Srl - B20 is expanding its presence across Amazon's diverse compliance programs globally. We're seeking an experienced AML professional to join our Quality team.Key ResponsibilitiesPerform AML quality audits on behalf of the Quality Assurance Team.Partner with operational...


  • San José, San José, Costa Rica Western Union A tiempo completo

    Senior Specialist, Customer Care - Santa Ana, Costa RicaWe're looking for a detail-oriented and analytical professional to join our team as a Senior Specialist, Customer Care. As part of the Non-Payment Claims team, you will be responsible for investigating claims to provide resolutions to customers within 20 days.The ideal candidate will have 1-2 years'...