Investigation Specialist, Buyer Abuse Operations
hace 7 meses
6+ months of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce
Are you looking for something a little different? Are you intuitive by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?
Role Requirements
- Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our buyers, or merchants.
- Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
- Be aware of and identify new fraud patterns and trends. Take appropriate action to identify and minimize the risk posed by such trends.
- Experienced in the internet space and capable of succeeding in a fast-paced team environment.
- Participate in other special projects/assignments as necessary.
- Work with all areas of the business to resolve issues affecting financial, legal and reputational risk.
- Achieve weekly productivity and quality standards for investigations.
- Participate in other special projects/assignments as necessary.
- Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
A day in the life
Investigation Specialists are responsible for evaluating high-risk transactions and safeguarding Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. They investigate suspicious activity and behaviors that could pose a risk to Amazon, our customers, or merchants. Investigation Specialists are expert communicators and problem solvers obsessed with customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements. The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience.
Daily activities consist in the investigation in different processes that is required to provide and ensure the best customer experience with the following requirements:
- Resolve around 100+ tasks on a daily basis, following processes and procedures from SOPs that required fast and easy adaptation to changes/updates.
- Fast adaptability to continues process changes, procedures and SOPs.
- Capability to self-evaluate and continues improvement in daily tasks.
- Adaptability to different tools offered by the business.
- Minimum supervision, capability of performing tasks on their own, the ability to work independently is essential as well as demonstrates ownership
- Critical thinking and analytical skills to identify patterns and behaviors
San Jose, CRI
- Speak, write, and read fluently in English
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a Risk Management Specialist to join our team. This role is part of the Selling Partner Abuse Team, responsible for identifying and preventing abuse for our customers and brand owners worldwide.Key ResponsibilitiesAs a Risk Management Specialist, you will be responsible for:Identifying,...
-
Business Analyst I, Buyer Abuse
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience with SQL or ETL - 1+ years of tax, finance or a related analytical field experience - Experience defining requirements and using data and metrics to draw business insights - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent Key job responsibilities - Use analytics and data mining techniques to solve complex...
-
Compliance Operations Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleCome build the future of entertainment with Amazon Support Services Costa Rica Srl - B20. We're looking for a talented Compliance Operations Specialist to join our team.ResponsibilitiesAs a Compliance Operations Specialist, you will be responsible for day-to-day PV Compliance Trust & Safety Operations through content moderation, classification,...
-
Investigation Specialist, Product Risk Operations
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce - Experience and/or knowledge of fraud, risk management, data research, collections or banking Wanting to make a difference? Join the team protecting Amazon customers from payment related...
-
Business Analyst, Buyer Abuse Data Science
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of tax, finance or a related analytical field experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience - Experience with SQL including ETLs Key job responsibilities - Use...
-
Brand Protection Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the RoleWe are seeking an experienced Brand Protection Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. This role will be responsible for investigating complex cases of brand abuse and identifying opportunities for process improvements.ResponsibilitiesConduct holistic investigations of brand abuse reports, including deep...
-
Program Manager, Buyer Abuse Prevention
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements The mission of the Abuse prevention program is to provide the...
-
Investigations Manager
hace 7 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years of operational and/or retail management experience - 2+ years of team management experience - Experience with operations, risk, fraud investigations etc. - Experience with six sigma tools and Lean techniques
-
Investigation Execution Specialist Italian
hace 16 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...
-
Investigation Execution Specialist German
hace 16 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School diploma. - 2+ year(s) of working experience in corporate customer service, back-office or contact center corporate environments. - Experience with...
-
Fraud Investigation Operations Manager, Buyer Risk
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo13+ years of operational and/or retail management experience - 6+ years of team management experience - Experience using data to influence business decisions - Experience across the domain of risk management & fraud At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven...
-
Investigation Resolution Specialist
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoOverviewAmazon Support Services Costa Rica Srl is a leading provider of customer service solutions, seeking highly analytical and detail-oriented Investigation Resolution Specialists to join our team.This role plays a critical part in resolving vendor chargeback disputes efficiently and effectively, ensuring balanced resolutions between Amazon's policies and...
-
Buyer
hace 7 meses
San Antonio, Costa Rica Stryker Corporation A tiempo completoThe Buyer is responsible for tactical purchasing activities for an assigned portfolio to ensure a high level of customer service. The Buyer balances supplier capacity and internal inventory levels with demand to support targets consistent with build plans, launch plans, customer service levels and inventory turns. The Buyer leads all efforts with suppliers...
-
Chief Risk Mitigation Specialist
hace 1 mes
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary: We are seeking a seasoned risk mitigation specialist to join our team in Costa Rica. As an Emerging Risk Manager, you will play a critical role in identifying and mitigating emerging risks affecting buyers and selling partners on Amazon's stores. This is a fantastic opportunity for a data-savvy individual with excellent analytical skills and a...
-
Investigation Specialist
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English and Spanish- Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently...
-
Investigation Specialist
hace 16 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficiency in English and Spanish - Excellent written and spoken business skills and an ability to compose grammatically correct, concise and accurate written responses. - Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. - Demonstrated ability to work independently...
-
Procurement Specialist
hace 6 días
San José, Costa Rica GRUPO STT A tiempo completoThe Procurement specialist will be responsible for the downstream procurement process for indirect purchases. Must ensure the process aligns and comply the Global and Local Affiliate Procurement Policy. The buyer will be gatekeeper of any missing information to follow up with the business before the PO is created and will provide support to end users and...
-
Global Procurement Operations Specialist
hace 2 meses
San Francisco, Heredia, Costa Rica Equifax A tiempo completoJob OverviewWe are seeking an experienced Global Procurement Buyer to join our team at Equifax. This is a key role that supports the Procurement Operations team with ongoing operational activities, collaborating with stakeholders to process Purchase Order Requisitions efficiently.
-
Financial Operations Specialist
hace 2 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoAbout the RoleCiti is seeking a Financial Operations Specialist to join our team. As a key member of our accounting operations, you will be responsible for performing various complex accounting functions, including general ledger and proof of account reconciliation, research, and investigation.Key ResponsibilitiesPerform complex accounting tasks with minimal...
-
Buyer
hace 1 semana
San Antonio, Costa Rica Stryker A tiempo completo**Why join Stryker?** At the heart of what we do and believe is making healthcare better. We do this by collaborating with our customers to develop innovative products and services that ultimately improve the lives of patients. This is expressed through our mission: Together with our customers, we are driven to make healthcare better, which is delivered by...