Program Manager, Buyer Abuse Prevention

hace 7 meses


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
As a program manager, you will have the opportunity to lead highly impactful programs and engage not only with cross-functional teams within Amazon, but also directly with Selling partners, to implement your program strategy and drive execution. You will collaborate with various business and engineering teams to drive program planning. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus execution speed and inspire risk-taking behavior to maximize business benefit. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you

**Responsibilities**:
Drive product and program planning to improve seller satisfaction
Have the ability to work independently in a broad array of environments
Collaborate with product, design, business, and engineering on roadmap prioritization
Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
Support and enhance existing products with thoughtful and measurable impact

Key job responsibilities
Drive product and program planning to reduce financial losses
Have the ability to work independently in a broad array of environments
Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders
Collaborate with product, design, business, and engineering on roadmap prioritization
Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders
Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
Support and enhance existing products with thoughtful and measurable impact

About the team
The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.

San Jose, CRI
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries



  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of program or project management experience - 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership Have...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica seeks a talented Fraud and Abuse Prevention Solutions Expert to join the Customer Trust & Partner Support (CTPS) team.As a key member of the Selling Partner Trust, Abuse, Risk and Reviews (STAR) team, you will play a crucial role in maintaining selling partner trust, preventing multiple forms of seller and vendor abuse, and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a seasoned Program Manager to join our Buyer Risk Prevention team in Costa Rica. As a key member of our team, you will be responsible for leading the development and execution of tactical and strategic plans to prevent fraudulent activity among hundreds of millions of eCommerce transactions.About the RoleThis is an exciting...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree, preferably in an analytical or technical field. - Demonstrated problem solving, analytical and team management skills. - Proven ability to work independently and deal with a high level of ambiguity. - Proven advanced working knowledge of MS Excel and Word. - Proven presentation skills regarding complex and sensitive customer issues and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Bachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling. - Experience creating and editing content for internal and external audiences. - Demonstrated experience and collaboration with a variety of stakeholders in other departments. (finance, operations,...


  • San José, Costa Rica Costa Rica Elimco A tiempo completo

    Minimum 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc. - Bachelor's degree. - Exceptional written and verbal communication skills - able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences - Exceptional bias for...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of managing...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelors Degree, or equivalent work experience - 3+ years of program management experience, leading projects involving multiple stakeholders. - 3+ years of demonstrated proficiency analyzing data, creating dashboard and business reports using SQL. - Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we're seeking a skilled Operational Program Manager to join our team focused on preventing payment-related fraud, misuse, and abuse. Our mission is to protect Amazon customers from fraudulent transactions while promoting a safe and trusted online experience.We're looking for someone with 8+ years of stakeholder management...


  • San José, San José, Costa Rica Arkose Labs A tiempo completo

    About Arkose LabsArkose Labs is a pioneering startup backed by leading investors, disrupting the fraud industry with innovative technology.The company's Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics, and adaptive challenges to deter attacks while adapting to evolving patterns.Key brands trust Arkose Labs to safeguard...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Overview">Amzn Support Srvcs Costa Rica is a leading company in the industry, dedicated to making Amazon the safest place to transact online.">Job Summary">We are seeking an experienced Senior Program Manager to lead cross-functional teams and drive key initiatives that enhance customer experience and minimize risk. As a key member of our Buyer Risk...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years of experience in related positions - Bachelor’s degree in Business, Economics or a related field of study. - Demonstrated success leading project delivery for large, cross functional programs - Demonstrated record of partnering with and influencing cross-functional teams. Experience working with engineering teams to define, scope and prioritize...


  • San José, San José, Costa Rica 24 Home Buyer A tiempo completo

    About 24 Home BuyerWe are a reputable investment firm seeking a skilled Acquisition/Disposition Manager to join our team. As an esteemed member, you will be responsible for acquiring or selling properties that align with our investment strategies.

  • Program Manager Ii

    hace 7 meses


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in business, engineering, operations, supply chain, transportation logistics - Experience in leading large, cross functional projects - Experience working cross functionally with tech and non-tech teams - 3+ years of program or project management experience - Demonstrated knowledge of Program Management lifecycle, and skilled at project...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Our team at Amzn Support Srvcs Costa Rica is dedicated to creating a safe and trustworthy online marketplace.About the RoleWe are seeking a highly skilled Program Manager to lead our Buyer Risk Investigations program. As a key member of our operations team, you will be responsible for developing and implementing strategies to detect and prevent fraudulent...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree - 3+ years relevant experience in financial/business analysis - Experience in data transformation through SQL and Excel. - Experience with data visualization tools such as Tableau, QuickSight, MicroStrategy, etc. - Experience working with large-scale, complex datasets. - Strong verbal and written communication skills. Job summary About...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience with SQL or ETL - 1+ years of tax, finance or a related analytical field experience - Experience defining requirements and using data and metrics to draw business insights - 2+ years of complex Excel VBA macros writing experience - Bachelor's degree or equivalent Key job responsibilities - Use analytics and data mining techniques to solve complex...

  • Deputy Program Manager

    hace 8 meses


    San José, Costa Rica SGI Global, LLC A tiempo completo

    SGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...