
Program Manager, Buyer Abuse Prevention
hace 4 semanas
3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
As a program manager, you will have the opportunity to lead highly impactful programs and engage not only with cross-functional teams within Amazon, but also directly with Selling partners, to implement your program strategy and drive execution. You will collaborate with various business and engineering teams to drive program planning. You will make strong business cases for project prioritization and investment. You will also assess risks, anticipate bottlenecks, make tradeoffs, balance the business needs versus execution speed and inspire risk-taking behavior to maximize business benefit. If you enjoy solving problems in a dynamic environment and influencing business and technical leaders with your creative solutions, we want to talk to you
**Responsibilities**:
Drive product and program planning to improve seller satisfaction
Have the ability to work independently in a broad array of environments
Collaborate with product, design, business, and engineering on roadmap prioritization
Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
Support and enhance existing products with thoughtful and measurable impact
Key job responsibilities
Drive product and program planning to reduce financial losses
Have the ability to work independently in a broad array of environments
Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders
Collaborate with product, design, business, and engineering on roadmap prioritization
Build cross-team mechanisms for communicating program priorities and receiving input from senior leaders
Articulate program goals, desired outcomes, risks/issues, and mitigation plan clearly
Support and enhance existing products with thoughtful and measurable impact
About the team
The mission of the Abuse prevention program is to provide the highest bar of customer experience, protect the brand and reputation of Amazon and Selling Partner businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive.
San Jose, CRI
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
-
Program Manager, Buyer Abuse Prevention
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsThe mission of the Abuse prevention program is to provide the highest...
-
Senior Program Manager, Buyer Abuse Prevention
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree.- Minimum 6 years of large scale program management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals.- Demonstrated knowledge of program management lifecycle, and skilled at project management tools.- Proven analytic skills.- Master's Degree.- Proven analytical aptitude,...
-
Fraud Detection and Prevention Lead
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Summary:Amazon Support Services Costa Rica Srl is looking for a Customer Trust Manager to analyze and monitor Payment Products activity and remediate identified issues.The ideal candidate will have 3+ years of experience working on fraud or loss prevention within ecommerce/online payments industry and knowledge of Excel at an intermediate level.The role...
-
Risk Manager, Abuse Prevention
hace 24 horas
San José, Costa Rica Costa Rica Elimco A tiempo completoMinimum 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc. - Bachelor's degree. - Exceptional written and verbal communication skills - able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences - Exceptional bias for...
-
Program Management Specialist
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Overview:We are looking for a highly motivated Program Management Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will play a key part in leading multi-organizational initiatives and driving team accountability to achieve impactful goals.Responsibilities:Develop and Execute Programs: With a proven track record of...
-
Risk Manager, Abuse Prevention
hace 3 semanas
San José, Costa Rica Costa Rica Elimco A tiempo completoMinimum 2-5 years of experience working in relevant industries such as law, customer service, investigations, project management, etc.- Bachelor's degree.- Exceptional written and verbal communication skills - able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences- Exceptional bias for...
-
Program Manager, Na Customer Trust, Fraud, And
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- 2+ years of managing stakeholders...
-
Business Analyst Ii, Abuse Prevention
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelors Degree, or equivalent work experience- 3+ years of program management experience, leading projects involving multiple stakeholders.- 3+ years of demonstrated proficiency analyzing data, creating dashboard and business reports using SQL.- Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to...
-
Business Analyst Ii, Abuse Prevention
hace 24 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelors Degree, or equivalent work experience - 3+ years of program management experience, leading projects involving multiple stakeholders. - 3+ years of demonstrated proficiency analyzing data, creating dashboard and business reports using SQL. - Proven experience writing scripts using SQL, extracting and analyzing the data to provide precise reports to...
-
Program Manager, Buyer Risk Prevention
hace 3 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of experience in related positions- Bachelor's degree in Business, Economics or a related field of study- Demonstrated success leading project delivery for large, cross functional programs- Demonstrated record of partnering with and influencing cross-functional teams.Experience working with engineering teams to define, scope and prioritize program...
-
Program Manager Ii, Buyer Risk Investigations
hace 4 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria...
-
Program Manager Ii, Buyer Risk Investigations
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of experience in related positions - Bachelor’s degree in Business, Economics or a related field of study. - Demonstrated success leading project delivery for large, cross functional programs - Demonstrated record of partnering with and influencing cross-functional teams. Experience working with engineering teams to define, scope and prioritize...
-
Customer Trust and Security Specialist
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a self-motivated and analytical Customer Trust Manager to join our team in Costa Rica. The successful candidate will have 3+ years of program or project management experience and knowledge of Excel at an intermediate level.The role will involve developing and delivering a roadmap for fraud detection, prevention, and response...
-
Program Manager Ii, Buyer Risk Investigations
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years of experience in related positions- Bachelor's degree in Business, Economics or a related field of study.- Demonstrated success leading project delivery for large, cross functional programs- Demonstrated record of partnering with and influencing cross-functional teams.Experience working with engineering teams to define, scope and prioritize program...
-
Marketing Program Manager
hace 6 días
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout Arkose LabsArkose Labs is a pioneering company disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. Our Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics, and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to...
-
Program Manager Ii
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree in business, engineering, operations, supply chain, transportation logistics- Experience in leading large, cross functional projects- Experience working cross functionally with tech and non-tech teams- 3+ years of program or project management experience- Demonstrated knowledge of Program Management lifecycle, and skilled at project...
-
Risk Manager Ii, Brand Escalation And Engagement
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential informationAt Amazon we believe that customer trust is of paramount importance to anything we do.To continue building customer trust the Selling Partner Abuse team works with...
-
Business Analyst, Fraud and Abuse Prevention
hace 4 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 3+ years relevant experience in financial/business analysis - Experience in data transformation through SQL and Excel. - Experience with data visualization tools such as Tableau, QuickSight, MicroStrategy, etc. - Experience working with large-scale, complex datasets. - Strong verbal and written communication skills. Job summary About...
-
Business Analyst, Fraud And Abuse Prevention
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 3+ years relevant experience in financial/business analysis- Experience in data transformation through SQL and Excel.- Experience with data visualization tools such as Tableau, QuickSight, MicroStrategy, etc.- Experience working with large-scale, complex datasets.- Strong verbal and written communication skills.Job summaryAbout the...
-
Deputy Program Manager
hace 4 semanas
San José, Costa Rica SGI Global, LLC A tiempo completoSGI Global is seeking a Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative (CARSI). The CARSI Initiative, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the USG to assist the governments of the CARSI countries with police professionalization, justice...