Program Manager Ii, Buyer Risk Investigations

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

5+ years of experience in related positions
- Bachelor’s degree in Business, Economics or a related field of study.
- Demonstrated success leading project delivery for large, cross functional programs
- Demonstrated record of partnering with and influencing cross-functional teams. Experience working with engineering teams to define, scope and prioritize program requirements.
- Strong bias for action and be able to work iteratively.
- Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
- Excellent written and verbal communication skills.
- Experience using data to illustrate business conclusions
- Desire to work in a fast-paced, highly ambiguous entrepreneurial culture
- Meets/exceeds Amazon’s leadership principles requirements for this role
- Meets/exceeds Amazon’s functional/technical depth and complexity for this role
- Ability to motivate and focus people resources where there is no direct reporting relationship

Job summary
Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?

Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify?

As a Program Manager in BRP, you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations. You will be working closely with business teams and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams. You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams. You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.

You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

The role requires a seasoned individual who has excellent experience as a Program Manager.
- 5+ years of large scale Product/Program/Project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- MBA or Masters degree in related field
- Certified Project Management Professional (PMP)
- Meets/exceeds Amazon’s leadership principles requirements for this role



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