Program Manager Ii, Buyer Risk Investigations

hace 8 horas


San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in driving end to end delivery, and communicating results to senior leadership

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe?
What would you do to increase trust in an online marketplace where millions of buyers and sellers transact?
How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?
Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions?
Do you like to innovate and simplify?
As a Program Manager in BRP, you will be responsible for creating and managing roadmaps for the Operations program - Buyer Risk Investigations.
You will be working closely with business teams and understanding the requirements, working actively with Technology, Machine learning and Operations teams, making appropriate tradeoffs to optimize business outcomes and Customer experience, and clearly communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional teams.
You will interact with a broad cross section of the Amazon organization as you clarify ambiguous issues and negotiate effective solutions between development and business teams.
You will anticipate bottlenecks and escalate issues when required in order to ensure on-time delivery.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical and technical audiences.
This is a high impact role with goals that directly impacts the bottom line of the business.
The role requires a seasoned individual who has excellent experience as a Program Manager.
San Jose, CRI
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years of experience in related positions - Bachelor’s degree in Business, Economics or a related field of study. - Demonstrated success leading project delivery for large, cross functional programs - Demonstrated record of partnering with and influencing cross-functional teams. Experience working with engineering teams to define, scope and prioritize...

  • Program Manager Ii

    hace 12 horas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Experience in leading large, cross functional projects- Experience working cross functionally with tech and non-tech teams- 3+ years of program or project management experience- Demonstrated knowledge of Program Management lifecycle, and skilled at project...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree, preferably in an analytical or technical field.- Demonstrated problem solving, analytical and team management skills.- Proven ability to work independently and deal with a high level of ambiguity.- Proven advanced working knowledge of MS Excel and Word.- Proven presentation skills regarding complex and sensitive customer issues and ability...

  • Program Manager Ii

    hace 7 días


    San José, Costa Rica ACME CONSULTING A tiempo completo

    **REQUISITOS BÁSICOS** - 8+ years of program or project management experience - 8+ years of managing stakeholders in cross-functional project experience - Bachelor's degree - Experience working cross functionally with tech and non-tech teams - Experience owning program strategy, end to end delivery, and communicating results to senior leadership -...

  • Program Manager Ii

    hace 12 horas


    San José, Costa Rica Acme Consulting A tiempo completo

    **REQUISITOS BÁSICOS**- 3+ years of program or project management experience- 3+ years of managing stakeholders in cross-functional project experience- Bachelor's degree- Experience working cross functionally with tech and non-tech teams- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About UsAmzn Support Srvcs Costa Rica is committed to making Amazon the safest and most trusted place on Earth by protecting our customers and deterring ill-intentioned activities. We achieve this through technology and process improvements, managing risk across multiple geographies and markets with diverse buyer sets.Job SummaryWe are seeking an experienced...

  • Emerging Risk Manager

    hace 12 horas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Basic qualifications- Bachelor's degree- 2+ years in a risk management or program management role- Excellent written and verbal communication skills with the ability to present information clearly and concisely- Proven analytical skills and comfort in deriving insights from quantitative data- Experience driving projects involving multiple stakeholders-...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Basic qualifications- Bachelor's degree- 6+ years in a risk management or program management role- Excellent written and verbal communication skills with the ability to present information clearly and concisely- Proven analytical skills and comfort in deriving insights from quantitative data- Experience driving projects involving multiple stakeholders-...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Our team at Amzn Support Srvcs Costa Rica is dedicated to creating a safe and trustworthy online marketplace.About the RoleWe are seeking a highly skilled Program Manager to lead our Buyer Risk Investigations program. As a key member of our operations team, you will be responsible for developing and implementing strategies to detect and prevent fraudulent...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary: We are seeking a Senior Emerging Risk Manager to lead and drive solutions for emerging product or listing issues. As a key member of our team, you will identify emerging risks to buyers and sellers in Amazon's stores and develop scalable approaches to mitigate and prevent these negative experiences.About the Role: In this position, you will be...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    8+ years of program or project management experience- 8+ years of managing stakeholders in cross-functional project experience- Bachelor's degree- Experience working cross functionally with tech and non-tech teams- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Demonstrated knowledge of Program...

  • Risk Manager, Ii

    hace 13 horas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3-5 years experience in Risk Management or other internal controls function- Conduct risk assessments on emerging and established lines of business, stores, and products.- Ability to operate in a highly ambiguous environment with mínimal guidance from Manager.- Provide clear and concise written and verbal communication throughout the assessment journey to...

  • Global Program Manager

    hace 3 días


    San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

    Mphasis, a leading global technology company, is seeking an experienced Program Manager to join its team. The successful candidate will play a key role in the organization's global program and client management, with high-level visibility.About MphasisMphasis applies next-generation technology to help enterprises transform their businesses globally. Our...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipHave you ever purchased a product on Amazon without checking its star rating and customer reviews?Every day, millions of Amazon...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3 year of experience in Reported Abuse, Abuse Prevention OR 2 years of experience in investigations, risk, incident or crisis management. - Demonstrated experience handling escalations. - Demonstrated experience driving root cause investigations. - Demonstrated experience working with cross departmental teams to perform investigations and improve...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a seasoned Program Manager to join our Buyer Risk Prevention team in Costa Rica. As a key member of our team, you will be responsible for leading the development and execution of tactical and strategic plans to prevent fraudulent activity among hundreds of millions of eCommerce transactions.About the RoleThis is an exciting...

  • Program Manager Ii.

    hace 12 horas


    San José, Costa Rica Akamai A tiempo completo

    **Do you relish the opportunity to work on multiple projects and impact key business objectives?****Would the opportunity to influence and lead product lifecycles from concept to launch excite you?****Join our growing, highly respected Application Security Business**Global Services security product incubator team, which works closely with Cloud Security...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's Degree in Finance, Business Analytics, Economics, Accounting or related field - 6+ years of relevant professional experience in fraud prevention, risk management, audit, accounts payable, procurement or related field. Good understanding of the end to end P2P cycle - Advanced English skills, including excellent business writing with an ability to...

  • Risk Manager Ii, Emp

    hace 1 semana


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    2-5 years of experience in investigations, risk management, incident or crisis management. - Strong communications skills and experience creating and editing content for internal and external audiences. - Demonstrated experience working with cross departmental teams with proven collaboration skills - Ability to think critically with the vision to work both...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered- Ability to function in an ambiguous, fast paced work environment- Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desiredJob summaryManagers - Risk Investigations set the vision, direction, and culture of...