Emerging Risk Manager: Lead and Drive Solutions

hace 7 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary: We are seeking a Senior Emerging Risk Manager to lead and drive solutions for emerging product or listing issues. As a key member of our team, you will identify emerging risks to buyers and sellers in Amazon's stores and develop scalable approaches to mitigate and prevent these negative experiences.

About the Role: In this position, you will be responsible for developing deep understanding of existing programs and policies, as well as various customer and seller pain points. You will drive change and innovative strategies that strike the right balance between mitigating risk and improving partner experiences.

Key Responsibilities:

  • Identify emerging trends affecting buyers and selling partners and develop mechanisms for continuous monitoring and improvements.
  • Develop and maintain key relationships with internal stakeholders locally and around the world.
  • Support organization with Legal, Executive, and PR escalations and routine investigations.
  • Dive deep into data to find patterns for the challenges that buyers face while shopping on Amazon.
  • Conceptualize and launch programs and initiatives to resolve buyer and seller issues. Track program progress and provide visibility to leadership.

Preferred Qualifications: Team Lead or People Manager experience, experience in a fast-paced retail, e-commerce, or startup role, including in legal, IP protection, counterfeit protection, investigations, claims, and abuse roles. Proven ability to work autonomously, triage and prioritize work, and operate in ambiguity.

Estimated Salary: $120,000 - $150,000 per annum, depending on qualifications and experience. This is a full-time position based in San Jose, Costa Rica. Amazon Support Services Costa Rica Srl offers a competitive salary, benefits package, and opportunities for career growth and development.



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