Program Manager Ii, Risk Content and Psas Sop
hace 4 semanas
3+ years of proven experience managing large-scale programs or projects
- Proficiency on English Language ( written and spoken)
- Proven knowledge on project management tasks, including managing scope, risk and quality, and keeping multiple deliverables on track according to the requirements, budget and timeline
- Experience driving process improvement in cross-functional teams
Job summary Would you like to join a dynamic Amazon team that is focused on delivering critical content to Amazon internal and external customers? If so we would love to talk to you about joining Amazon's Risk Content and Partner Support and Solutions (PSAS) SOP Expansions team as a Program Manager to lead our store, business and language expansion projects. As a Program Manager, you will be responsible for managing our team's projects for new store and business launches and language expansions. This involves ensuring that the scoping for each project is complete and clear for editorial work, timeline planning, resource alignment, identifying risks and blockers, refining expansion processes, and providing regular updates. It's important that you have a high-degree of autonomy, a proven record of delivering complex and large scale projects, and experience in successfully managing diverse groups of stakeholders. We operate in a fast-paced environment that requires a fast learner that is able to translate business requirements into actionable priorities for the team. This role requires someone that is data and results oriented, and has excellent project management skills. You must have strong attention to detail and be capable of diving deep. Great interpersonal skills to keep teams motivated and drive conflict resolution, strong verbal and written communication, and proficiency in dealing with ambiguity are also required. Operating effectively in a cross-functional environment while delivering continuous improvement will be critical to your success in the role. Key job responsibilities 1. End-to-end management of expansion projects, including resolving escalations and unblocking impacted teams 2. Resource and timeline alignment across multiple teams 3. Deliver continuous process improvement 4. Deep dive on lessons learned and implement strategies for defect reduction 5. Influence decision makers across business, operational, partnering and internal teams 6. Own team-goals for the expansions program About the team We create and maintain content for internal and external customers for CTPS Operations and the Partner Support and Solutions (PSAS) team. CTPS Operation designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon, while PSAS drives the solutions that ensure sellers are successful. Our mission is to create trustworthy, discoverable knowledge that empowers our customers to make the right decisions. We work backwards from our customers and think long-term to make decisions about our content, and we advocate for both the internal and external customer experience.
- Proven Experience working with internal and external stakeholders as well as virtual teams across different regions
- Project Management Professional (PMP) certification preferred
- A background in technical writing
- Experience owning program strategy
- Demonstrated ability to automate manual work
- Proven ability to solve problems creatively
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