Site Training Manager

hace 2 semanas


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

5 years minimum successful experience as a people manager, or team lead
- Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience
- High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously
- Exceptional communication skills: must be a poised, confident and engaging presenter of a wide variety of topics in a range of settings, including delivering to large, and remote audiences
- Excellent written skills: must be able to write a variety of documents, including: proposals, reports, training course outlines and content, written tests/assessments and other documents necessary for training department management
- Adult learning methodology expertise, including delivery, assessment, evaluation and how to maximize the assimilation and retention level of the audience
- Exceptional relationship-building and influencing skills and the ability to lead a functional organization without direct authority
- Proficiency in training technologies such as LMS systems, elearning, and distance learning
- Proficiency in MS Office: Word, Excel, Visio, PowerPoint, and Outlook
- Bachelor's degree in learning and development or related field
- Fluent in English
- reading, writing and speaking

Job summary Become part of a fast moving, vibrant work environment that is experiencing dramatic growth.
Seller Support currently generates over 40% of Amazon revenues and strategically drives increased product selection for customers which makes Amazon the most valued online marketplace in the world.
The Training Manager will be responsible for the coordination, execution and implementation of all learning programs used to train new hire and existing Seller Support Associates at our Costa Rica site (SJO) S/he will partner with the NA Regional Learning and Performance Manager (RLPM) to ensure delivery of needed learning interventions, manage trainers and support their development, track delivery through the LMS and maintain and communicate performance metrics reporting, and to track associate performance and to ensure continuous improvement.
He or She will develop an active partnership with senior leaders across the regional organization to coordinate and schedule training and drive consistencies in performance, consult with Capacity Planning, Workflow Management and Site Leaders to determine specific training requirements and provide resources to meet the workforce training needs of the business.
Specific Expectations - Support the planning, scheduling, and coordination of all required Associate training for SJO - Manage, coach, assess and develop the site trainers and coordinate their work - Partner the RLPM to develop and certify trainers and SMEs - Provide reports and statistics on Specialty
- Site
- and OU-specific training performance against goals - Partner with RLPM to identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology - Team with RLPM to drive Global Academy strategy, infrastructure, best practices and continuous improvement - Ensure complete, accurate and timely data collection and communication by trainers - Administer the LMS for the site - Deploy, project manager and program manage instructional development activities to support Associate performance levels ongoing.
- Deliver training as needed to support the initiatives - up to 20% - Partner with Site Leadership in interim and final evaluation of learner outcomes and performance to determine next steps - Lead by example, modeling Amazon's leadership principles - International Travel required - up to 10%
- Successful experience managing a team in a multinational organization - Experience in contact center management or training - CPLP or other learning/training certification


  • Site Training Manager

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5 years minimum successful experience as a people manager, or team lead - Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously - Exceptional communication skills: must be a poised, confident and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5 years minimum successful experience as a people manager, or team lead - Skilled in assessing, teaching and coaching training skills with at least 5 years training delivery experience - High level of adaptability, flexibility and effectiveness in handling multiple priorities simultaneously - Exceptional communication skills: must be a poised, confident and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is seeking an experienced Regional Training Manager to lead the development and implementation of training programs for our Americas region. The successful candidate will be responsible for managing the training needs of all employees at our sites located in the Americas region, ensuring that new hires and current employees...

  • Training Manager, Ads

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree or significant college course work, in communication, education or related field - Experience successfully managing a team and supporting their success and growth - BA or BS degree in Linguistics/Computational Linguistics/Phonetics, or equivalent practical experience in data mark-up Advanced level of English - Demonstrate success and...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher (Any Stream) - Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers - Experience in understanding performance metrics and developing them to measure progress against key performance indicators - Proficiency - excellent verbal and written communication...

  • Training Manager, Ads

    hace 2 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or significant college course work, in communication, education or related field- Experience successfully managing a team and supporting their success and growth- BA or BS degree in Linguistics/Computational Linguistics/Phonetics, or equivalent practical experience in data mark-upAdvanced level of English- Demonstrate success and experience...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher (Any Stream)- Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Proficiency - excellent verbal and written communication skills-...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaWe are seeking an experienced leader to join our Knowledge Management team as a Regional Senior Training Manager in the Americas region.Main Responsibilities:Manage training needs of employees at our sites in the Americas region.Lead a team of training managers in defining learning strategies and delivering impactful...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher (Any Stream)- Previous experience as a Training, Operations, Project or Program Manager directly managing and developing front-line managers- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Proficiency - excellent verbal and written communication skills-...

  • Site Manager

    hace 3 semanas


    San Pedro, Costa Rica Tek Experts A tiempo completo

    Overview: We’re seeking an experienced Site Manager to oversee and monitor our sites’ performance in collaboration with the County Manager and Business Line Leaders. You’ll be responsible for building and motivating teams as well as ensuring that they have the needed facilities and support to deliver exceptional customer service experiences. This is...

  • Site Manager

    hace 2 semanas


    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Job Description**: The Site Manager will oversee the operations and budget of all services performed at Cornerstone’s Costa Rica location in San Jose. Current services at our Costa Rica Location are heavily focused on Engineering and Drafting, but our future includes services for other business functions. Provide the mentoring, training and personnel...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 3+ years of experience in Training and/or Learning management roles in corporate environments. - 1+ years of experience as Team Lead/Supervisor/Manager. - 1+ years...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English a our recruitment team works in several jurisdictions.- 3+ years of experience in Training and/or Learning management roles in corporate environments.- 1+ years of experience as Team Lead/Supervisor/Manager.- 1+ years of...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Job OverviewThe Professional Services Training Program Manager is a crucial role within our organization, tasked with implementing specialized technical training programs to enhance the capabilities of employees.This position is responsible for managing and developing new employee onboarding training and continued skills training, utilizing various delivery...

  • Site Manager

    hace 2 semanas


    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Our commitment to Diversity, Equality and Inclusion**: Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. **Job description**: The...

  • Site Manager

    hace 2 semanas


    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Job Description**: The **Site Manager** will oversee the operations and budget of all services performed at Cornerstone’s Costa Rica location in San Jose. Current services at our Costa Rica Location are heavily focused on Engineering and Drafting, but our future includes services for other business functions. Provide the mentoring, training and personnel...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree completed - 3+ years of experience in Training roles in corporate environments. - 2+ years of experience as...

  • Site Manager

    hace 3 semanas


    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Our commitment to Diversity, Equality and Inclusion**:Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.**Job description**:The Site...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English a our recruitment team works in several jurisdictions. - 2+ years of experience in Training and/or Learning management roles in corporate environments. - 1+ year(s) of experience in training process standards: training...

  • District Training

    hace 5 días


    San José, Costa Rica Grant Thornton Consulting A tiempo completo

    **district training & development manager**: **Grant Thornton Consulting** San José, Costa Rica San José experiência 5 años Rec. Humanos indefinido jornada completa salario 2200000 año publicado hace 6 horas Nuestro cliente, empresa multinacional líder en la industria de logística y transporte de carga, requiere contratar la posición de...