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Program Manager, Sps Training Operations
hace 4 semanas
Bachelor’s degree or relevant experience.
- 3+ years of Program Management experience dealing with global programs and initiatives related to Trainer certification and facilitation skill development.
- Experience in influencing senior leaders/stakeholders across multiple geographies.
- Strong program management skills, including managing details, scope, risk, and keeping multiple tasks/projects on track.
- Strong analytical skills and experience using and presenting data to make decisions.
- Experience in the development of content and well versed with leading Training and Facilitation practices.
- Exhibit superior communication skills including interpersonal communication, written communication, and expertise in facilitation skills (English).
Job summary
At Amazon, our mission is to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and driven people. The Selling Partner Services (SPS) Training Delivery Team is looking for a Program Manager to be part of our team. As a Program Manager focused on Training Certification, you will leverage your strong analytical skills, Training experience, project management foundations, and key process insights in order to deliver high impact programs aimed towards Certification initiatives, including facilitation skill development for Trainers in the Training Delivery team. This is a global role with responsibility for driving results across the SPS network, including 50+ sites globally, with decisions impacting a network of 200+ Official Trainers.
**This role is open to applicants from Americas, EMEA, and India.**
Key job responsibilities
1. Lead the Certification strategy for all team members of the Training Delivery team.
2. Design, create, implement and manage learning initiatives that upskill Training Delivery teams to support them in being successful in their role.
4. Influence decision makers across the business, Training Managers, Regional Training Managers and Leadership teams to solve for global certification requirements.
5. Create a pool of facilitators to deliver certification programs for the Training Delivery Team in SPS businesses across cross geo sites.
6. Design and facilitate change management and ensure proper Key Performance Indicators are set and measured to determine the impact of certification programs, balancing customer needs with business requirements.
7. Recognize and adopt best practices in the area of facilitation skills, coaching and development for Trainers.
- Experience with using, administering and facilitating survey instruments and assessment tools.
- Ability to work as/with instructional designer for complex content development needed or on hands on various ID tools.
- Experience creating e-learning content using tools such as Storyline, Camtasia, Animation Software and the Adobe Creative Cloud.
- Work experience in the areas of Training delivery, certification, and group facilitation addressing multi-level audience, and training design from end to end with measurable impact and outcome.
