Program Manager, Operations Specialist, Seller
hace 7 meses
2+ years of program or project management experience
- Strong organization skills and attention to detail
- Comfortable managing multiple responsibilities in a fast-paced environment
- Excellent verbal and written communication skills
- Language requirements (English)
The Seller University team is seeking a detail-oriented Program Operations Specialist (L4) to help support content launch and management workflows and enable successful delivery of weekly live trainings for sellers. In this role, you will collaborate with Seller University stakeholders to own key functions of our content delivery and live education processes.
Key job responsibilities
- Create live session events and manage and track session details
- Manage presenter scheduling including links, calendar placeholders, and session updates
- Launch content for on-demand and live training in our Content Management System (CMS)
- Manage content assets in the team-wide repository
- Provide timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and service-level agreements (SLAs)
- Follow established SOPs, and invent and simplify when needed
- Meets business metrics and goals, i.e., and SLAs production, and quality targets
- Maintains records of day-to-day work by updating project trackers and providing regular progress updates
A day in the life
About the team
Seller University (SU) is a free learning service designed to help third-party sellers with varying experience sell in the Amazon store. Our mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We aspire to serve as the unified learning resource for sellers across Amazon cohorts and programs, and believe all sellers deserve equitable access and equal opportunity to sell in the Amazon store. Our Learning & Development team comprises expert learning experience designers, technical writers, editors, strategists and program managers that design robust content plans, including videos, multi-media blog posts, eLearning, and live trainings.
San Jose, CRI
- Bachelor's degree or equivalent
- Experience in stakeholder management
- 1+ years of experience driving process improvement
-
Senior Sales Operations Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout Amazon Support Services Costa Rica Srl - B20We are a high-volume inbound Seller recruitment and business development organization driving growth of over $2B through seller recruitment and program adoption.Job DescriptionWe're seeking an experienced Sales Operations Manager to scale our Self-Service Registration inbound recruitment program. The ideal...
-
Senior Program Manager, Differentiated Support
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
Global Seller Partnership Specialist
hace 1 semana
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoEstimated salary: $60,000 - $80,000 per yearAbout Amzn Support Srvcs Costa RicaWe are looking for a highly skilled and motivated Global Seller Partnership Specialist to join our team in Costa Rica. As a key member of our International Seller Services (ISS) team, you will play a critical role in supporting the growth and success of Amazon's selling...
-
Senior Program Manager, Differentiated Support
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob Title: Senior Program Manager, Differentiated SupportAbout the Role:We are seeking a highly experienced Senior Program Manager to join our team at Amazon Support Services Costa Rica Srl - B20. As a Senior Program Manager, you will be responsible for leading and managing large-scale Continuous Improvement programs that impact our Associates and Selling...
-
Account Management, Manager, International Seller
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale - Demonstrated success managing a team with a track record of developing a high performing team. - Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment -...
-
Operations Manager, Process Improvement Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoThe role of Operations Manager involves driving process improvements and operational efficiency within the Amazon Support Services Costa Rica Srl - B20 team. The primary objective is to launch high-potential merchants with competitive offerings on Amazon's marketplace.This position plays a crucial role in enhancing product content across Business Teams...
-
Sr Account Manager, International Seller Services
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of digital advertising and client facing roles experience - Bachelor's degree - Experience analyzing data and best practices to assess performance drivers Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? Join us as a Senior Account Manager at Amazon International Seller Services (ISS). Our...
-
Associate Community Manager
hace 10 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or higher 2+ years’ relevant experience. - Demonstrated ability to dive deep to understand the customer, product and business - Fluency in English and Spanish - Experience with handling escalations - Community Manager experience - Experience with Marketplaces is preferred - Excellent written communication skills with proven ability to...
-
Manager Ii, Seller Ops Support, Spend Evaluation
hace 10 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree or equivalent experience - 3+ years successful experience managing a team of people with a track record of developing a high performing environment. - 2+ years managing an operational team of people (frontline & backline), either in a customer support/service environment, or in a diverse ecommerce operations team. - 2+ years’ experience...
-
Program Manager
hace 2 meses
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoProgram Manager Job DescriptionAs a Program Manager with Amazon Support Services Costa Rica Srl, you will be responsible for managing cross-functional projects and stakeholders to deliver business value. Your experience in project management, payroll operations, and human capital management will be essential in defining and executing against program...
-
Escalation Risk Manager, Selling Enforcement for
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1. Bachelor’s degree 2. 2+ years experience in program or risk management 3. Escalation management and investigatory background 4. History of senior stakeholder engagement The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe,...
-
Account Manager, International Seller Services
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience in an analytical, results-oriented environment with external customer interaction. - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Experience working with SME retailers is an advantage - Experience with e-commerce, digital advertising, or...
-
Amazon Offshoring Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAs an Offshoring Specialist at Amazon Support Services Costa Rica Srl - B20, you will play a key role in driving new business growth and maximizing revenue by helping launch high-potential merchants that deliver competitive selection, pricing, and availability on Amazon's marketplace.**Key Responsibilities:**Integrate seller content to Amazon's platform...
-
Payment Operations Manager/program Manager
hace 6 meses
San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Payment Operations Manager/Program Manager ** Location**:San Jose, CA (Hybrid) **Duration**:6+ months contract with possible extension **Contract Type**:W2 Only **Pay Range**:$50.28 - $54.28 per hour We are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships. Within our Payments and Financial...
-
Financial Operations Program Manager
hace 7 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the Role: Amzn Support Srvcs Costa Rica seeks an experienced Financial Operations Program Manager to oversee the implementation of new businesses and subsidiaries onto AR platforms.Key Responsibilities: Partner with key counterparts across geographies to launch and support initiatives globally in a scalable mannerDevelop a solid understanding of...
-
Deputy Program Manager
hace 2 meses
San José, San José, Costa Rica Blueforce Inc A tiempo completoBlueForce, Inc. is seeking a highly skilled Deputy Program Manager to provide expert services in support of task orders located in Costa Rica.Key Responsibilities:- Provide overall responsibility for in-country operations, ensuring high-quality service delivery and adherence to schedules and financial controls.- Interface with the Program Manager and INL...
-
Manager, Account Rep, Rnl
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree or equivalent (Equivalent being 5+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry) - 5+ years professional sales support or sales operations experience - 5+ years of sales support or sales operations management experience - Experience leading large teams - Experience using analysis,...
-
Sr Customer Success Manager, International Seller
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Education: Bachelor's degree or equivalent. - Goal Attainment: Demonstrated success...
-
Global Business Operations Program Manager
hace 2 meses
San José, San José, Costa Rica Microsoft A tiempo completo**Job Summary**:Microsoft is seeking a highly skilled Global Business Operations Program Manager to lead our teams in providing strategic support for global quarter close readiness, transaction processing, and reporting. The ideal candidate will have experience in data analysis, business insights, and risk management.**Key Responsibilities**:Use data and...
-
Sr Account Manager, International Seller Services
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience in an analytical, results-oriented environment with external customer interaction. - Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner - Experience working with SME retailers is an advantage - Experience with e-commerce, digital advertising, or...