Manager, Account Management, International Seller

hace 2 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

University Bachelor’s degree
- 6+ years of relevant professional experience with a focus on building business strategy, and sales and account management at scale
- 6+ of people manager experience
- Proven experience in business planning, building sales strategy, and working with multiple internal and external stakeholders
- Experience using analytical, sales, and productivity metrics to drive effective business decisions

Job summary
We are looking for a seasoned and inspirational manager to own Sellers adoption of our new products / strategic initiatives, helping drive the growth for our US and EU/JP business. You will be responsible for building the strategy for product/program adoption, interfacing with US Sellers and business leaders and working closely with product teams to drive product development ideas that matter to our Sellers. You will own delivering results through an extended team of Account Managers.

Key job responsibilities

**Business Planning and Leadership**:

- Own business goals on Seller adoption/retention of the programs and building growth strategy for the function.
- Modeling, and forecasting business metrics for the purpose of making strategic decisions to increase functional program adoptions among the Sellers
- Work with multiple senior product stakeholders, and develop strategies to identify and prioritize Sellers to receive support via 1:1 AM channels
- Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
- Be the Voice of the Seller (VoS) champion, developing mechanisms to collect and surface SX issues, product improvement ideas and influence the product team to prioritize them on the roadmap.
- Analyze Seller behavior and performance trends, diagnose to identify root cause & patterns and create actionable plans for operational improvements.
- Uses data to provide insights to business leaders, and is able to effectively represent the function in various forums (WBRs/MBRs/QBRs etc.)
- Takes data driven decisions to prioritize strategic initiatives, focus areas etc.
- Develop weekly metrics to track critical inputs and outputs and report out in weekly business reviews and regular flash reports to senior management
- Leads recruiting and hiring efforts across direct team and broader organization

**Process Excellence**:

- Develop and implement account management best practices and SOPs into the business development framework
- Collaborate with other internal departments to support the improvement of tools and processes to enhance the Seller experience and drive productivity for Account Managers
- Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps

About the team
- Master's degree
- Knowledge of SQL, Tableau and VBA or willingness to learn
- E-Commerce experience preferred
- Analytical tendencies with a natural curiosity to measure, test, learn and iterate
- Strong attention to detail and excellent problem-solving skills
- Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses.



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