Team Lead, Strategic Account Management, Paid
hace 4 meses
Fluent English and Spanish written and verbal skills
- 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide busines decisions and solve problems
- At least 2 years of managing external client facing Sales/Account Management teams
The Amazon Marketplace Paid Services (AMPS) organization is seeking a Team Lead of Strategic Account Managers to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.
As Team Lead of Account Managers for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction at scale through delivering strategic insights and relentlessly high operational standards. In this role, you and your team, based in SJO, Costa Rica will build strategic joint business plans with your portfolio of Sellers of the MX Marketplace and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Lead and manage a high performing Account Management team while managing a reduced portfolio of Strategic Sellers yourself
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Implement and track metrics to record the success of your team, Seller Experience, growth and long term retention in the program. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for the portfolio of Sellers managed in your team.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and Sellers to find joint areas of opportunity to drive Seller Experience with Amazon.
- Build effective working relationships with the Sellers that your team manages; be a trusted advisor for escalations, retention plans and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.
About the team
- The team
The Amazon Marketplace Paid Services Team (AMPS) in Mexico is a high performing team driving ultra fast growth for strategic, tier 1 Selling Partners of the MX Marketplace. We are true owners of the business and drive best in class Seller Experience that impacts the entire Marketplace and its programs. We set new benchmarks, use the Voice of AMPS Sellers to unblock opportunities not only for our Sellers, but for the entire Seller audience in Mexico and uplift SMBs in Mexico.
- Inclusive team culture
At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion. We host ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Working from the office
San Jose, CRI
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Cons
-
Strategic Account Executive
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoThe Seller Recruitment and Experience (SRE) team within Strategic Account Services is seeking a driven Account Executive to cultivate relationships with Selling Partners and introduce them to our Paid Services programs. As an Account Executive, you will be responsible for identifying potential partners, understanding their needs, and presenting tailored...
-
Strategic Account Manager
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is seeking a seasoned professional to lead a team of Strategic Account Managers responsible for driving growth and development of key Sellers in the Amazon Store.In this role, you will be responsible for...
-
Strategic Account Manager
hace 6 días
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Manager, Customer Success, Strategic Account ServicesThe Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica SRL is seeking a seasoned professional to lead a team of Strategic Account Managers responsible for driving growth and development of key Sellers in the Amazon Store.In this role, you will be responsible for...
-
Strategic Account Executive
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoWe are seeking a driven and results-oriented Strategic Account Executive to join our Seller Recruitment and Experience (SRE) team within Strategic Account Services. In this role, you will be responsible for identifying, qualifying, and onboarding new Selling Partners into our suite of Paid Services programs. Your primary focus will be on developing a strong...
-
Strategic Account Services Manager
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Account Services Manager to lead a team of Strategic Account Managers responsible for driving growth and development of key Sellers in the Amazon Store.This role requires a strong business acumen, excellent communication skills, and the ability to navigate ambiguous situations effectively.Key...
-
Strategic Account Executive
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoWe are seeking a driven and results-oriented Strategic Account Executive to join our Seller Recruitment and Experience (SRE) team within Strategic Account Services. In this role, you will be responsible for identifying, qualifying, and onboarding new Selling Partners into our suite of Paid Services programs. Your primary focus will be on driving Marketplace...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Manager, Program Management, Strategic Account
hace 3 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years of leading program management teams with experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals. - Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through....
-
Sr. Strategic Account Manager, Strategic Account
hace 4 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying...
-
Account Manager
hace 4 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo3+ years of sales or account management experience - 3+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the...
-
Manager, Customer Success, Strategic Account
hace 3 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce. - 5+ years professional experience developing and leading teams while driving organizational goals. - Bachelor's degree or equivalent practical...
-
Account Executive, Strategic Account Services
hace 3 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoThe Seller Recruitment and Experience (SRE) team within Strategic Account Services is seeking a motivated Account Executive (AE) to recruit Selling Partners into our Paid Services programs. The Account Executive is responsible for vetting, recruiting, and onboarding Selling Partners to drive Marketplace Growth through a suite of paid services. This person...
-
Strategic Account Services Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled Strategic Account Services Manager to lead a team of Strategic Account Managers responsible for driving growth and development of key Sellers in the Amazon Store.In this role, you will be responsible for all business and operational objectives of your team, including driving the creation and execution of...
-
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoThe Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store.In this role, you’ll be responsible for all business and operational objectives of your Strategic Account Management...
-
Strategic Account Manager, Customer Success Leader
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Strategic Account Manager, Customer Success Leader to join our team at Amazon Support Services Costa Rica SRL. As a key member of our organization, you will be responsible for leading a team of Strategic Account Managers and driving business growth and development for our most influential Sellers...
-
Sr. Customer Success Manager, Strategic Account
hace 4 meses
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Global Learning Team Lead
hace 3 semanas
San Rafael, Escazú, Costa Rica Roche A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Global Learning Team Lead to join our team at Roche. As a key member of our organization, you will be responsible for leading the Learning team and driving strategic operations, service excellence, and people development initiatives.Key ResponsibilitiesStrategic OperationsDevelop and implement...
-
Sales Team Lead
hace 3 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Sales Team LeadExperian is seeking a highly skilled Sales Team Lead to join our North America Team. As a key member of our Sales Leadership Team, you will be responsible for guiding renewal performance and new business expansion across a team of account managers and existing client accounts.Key Responsibilities:Lead a team of account managers to...
-
Sr. Customer Success Manager, Strategic Account
hace 4 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce. - Bachelor's degree or equivalent. - Advanced English level (oral and written). - Experience building customer relationships, identifying business...
