Team Lead, Strategic Account Management, Paid

hace 5 meses

San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

Fluent English and Spanish written and verbal skills
- 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide busines decisions and solve problems
- At least 2 years of managing external client facing Sales/Account Management teams

The Amazon Marketplace Paid Services (AMPS) organization is seeking a Team Lead of Strategic Account Managers to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.

As Team Lead of Account Managers for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction at scale through delivering strategic insights and relentlessly high operational standards. In this role, you and your team, based in SJO, Costa Rica will build strategic joint business plans with your portfolio of Sellers of the MX Marketplace and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.

Key job responsibilities
- Lead and manage a high performing Account Management team while managing a reduced portfolio of Strategic Sellers yourself
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Implement and track metrics to record the success of your team, Seller Experience, growth and long term retention in the program. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for the portfolio of Sellers managed in your team.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and Sellers to find joint areas of opportunity to drive Seller Experience with Amazon.
- Build effective working relationships with the Sellers that your team manages; be a trusted advisor for escalations, retention plans and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.

About the team
- The team

The Amazon Marketplace Paid Services Team (AMPS) in Mexico is a high performing team driving ultra fast growth for strategic, tier 1 Selling Partners of the MX Marketplace. We are true owners of the business and drive best in class Seller Experience that impacts the entire Marketplace and its programs. We set new benchmarks, use the Voice of AMPS Sellers to unblock opportunities not only for our Sellers, but for the entire Seller audience in Mexico and uplift SMBs in Mexico.
- Inclusive team culture

At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion. We host ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Working from the office

San Jose, CRI
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Cons

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