Account Manager

hace 4 días

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

English and Spanish written and verbal skills
- 3+ years of experience in roles similar to Account Management, Sales, Consulting, Retail Procurement, In-stock Planning, Marketing/Merchandising or Project Management
- Bachelor’s degree or certificate of completion of studies
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide business decisions and solve problems

The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.

As Account Manager for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will build strategic joint business plans with your portfolio of Sellers and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.

Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.

About the team
- Inclusive team culture

At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion. We

host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Consulting or Start-Ups
- Excellent communication and presentation skills
- History of exceeding targets in a performance-driven organization using a consultative, solutions-focused approach
- Understand the retail math and formulas for the purpose of making business decisions.
- Track record of building business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.

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