Escalation Risk Manager, Selling Enforcement for
hace 7 meses
1. Bachelor’s degree
2. 2+ years experience in program or risk management
3. Escalation management and investigatory background
4. History of senior stakeholder engagement
The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe, offensive, and non-compliant products, and investigate potential bad actors attempting to misuse the Amazon platform. The Risk Manager will implement and take ownership of the internal escalation framework to ensure that only safe and compliant products are available to customers. This leader will drive collaboration with internal Legal, Business, Risk, and compliance teams to ensure that all disputes, escalations, and internal inquiries are investigated and resolved within a rapid, thorough window. They will take the lead in acting on contacts and deep diving risk signals, seller behavior, and historic data to investigate and confirm potential non-compliant sellers and bad actors for engagement and enforcement.
Key job responsibilities
1. Develop and enact systemic escalation pathways within RISC for seller investigations and disputes;
2. Identify and drive opportunities to automate or refine investigation processes;
3. Build reporting mechanisms for case management;
4. Investigate and resolve escalated requests within set SLAs while meeting quality parameters;
5. Communicate with core internal and external stakeholders on the status of investigations;
6. Surface risks, defects, or corrective measures with leaders to drive continuous improvement of the seller account enforcement framework;
San Jose, CRI
- Experience engaging with Legal and Operations teams
- High Critical Thinking
- Problem Solver
- History of independent performance
- Strong communication skills
- Background in regulatory and seller compliance
-
Program Manager, Selling Enforcement for Regulatory
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor’s degree - Experience in program management - Cross-functional management experience The Selling Enforcement for Regulatory and Safety Compliance team within RISC is looking for a Risk Manager to protect our customers from unsafe, offensive, and non-compliant products, and investigate potential bad actors attempting to misuse the Amazon platform....
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoKey Job Responsibilities1. Develop and enact systemic escalation pathways within RISC for seller investigations and disputes;2. Identify and drive opportunities to automate or refine investigation processes;3. Build reporting mechanisms for case management;4. Investigate and resolve escalated requests within set SLAs while meeting quality parameters;5....
-
Risk Manager Ii, Brand Escalation and Engagement
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works...
-
Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. - Bachelor's degree - Demonstrated written communication skills - able to write, clearly and succinctly - Demonstrated experience in making high judgement decisions using data and analysis - Demonstrated experience working with cross...
-
Senior Risk Manager, Proactive Brand Protection
hace 9 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - Experience in program or operations or risk management with excellent relationship building and customer service skills - Experience presenting complex information in a concise manner in written - Track record of using data analysis to support business decisions - Business proficiency in two of the following languages: English, Spanish,...
-
Risk Manager Brand Escalation Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob SummaryWe are seeking an experienced Risk Manager to join our team at Amazon Support Services Costa Rica Srl - B20. The successful candidate will be responsible for investigating complex cases of suspected infringement of intellectual property and other abuse.About the RoleIn this role, you will work closely with various teams at Amazon, including Brand...
-
Risk Manager
hace 13 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling. - Strong communications skills and experience creating and editing content for internal and external audiences. - Demonstrated experience working with cross departmental teams with proven...
-
Global Brand Protection Risk Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the OpportunityAs a Global Brand Protection Risk Manager at Amazon Support Services Costa Rica Srl - B20, you will play a critical role in developing and implementing policies, tools, and technology innovations to protect customers from fraud and abuse. This position requires an experienced manager to investigate complex cases of suspected infringement...
-
Amazon Regulatory Compliance Specialist
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout Amazon Support Services Costa Rica SrlWe are a leading company in the industry, dedicated to protecting our customers from unsafe, offensive, and non-compliant products.The Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is seeking an experienced Associate Escalations Risk Manager to join our team. This role will play...
-
Escalation Manager
hace 7 meses
San José, Costa Rica Splunk A tiempo completoA little about us. Splunk is the key to enterprise resilience for the 11,000+ organizations that use our Unified Security and Observability Platform. We regularly appear on a lot of “Best Places to Work” lists and we think it’s because we encourage our Splunkers to bring their whole, authentic selves. So bring your work experience, problem-solving...
-
Strategic Law Enforcement Specialist for Central America
hace 3 semanas
San José, San José, Costa Rica Blueforce Inc A tiempo completoBlueForce Inc. is a leading provider of professional services in support of international security initiatives. We are currently seeking an experienced Strategic Law Enforcement Specialist to join our team in Central America.**Job Summary:**The successful candidate will provide technical advice and training to law enforcement agencies, with a focus on...
-
Risk Manager, Seller Fraud and Abuse Prevention
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling. - Experience creating and editing content for internal and external audiences. - Demonstrated experience and collaboration with a variety of stakeholders in other departments. (finance, operations,...
-
San José, San José, Costa Rica Sgi Global, Llc A tiempo completoSgi Global, LLC seeks a skilled Deputy Program Manager to oversee a contract under the Central America Regional Security Initiative. This initiative provides funding for police professionalization, justice sector reform, counter narcotics efforts, and more.Key ResponsibilitiesThe successful candidate will manage in-country operations and interface with the...
-
Manager, Brp Escalations, Buyer Risk Prevention
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree, preferably in an analytical or technical field. - Demonstrated problem solving, analytical and team management skills. - Proven ability to work independently and deal with a high level of ambiguity. - Proven advanced working knowledge of MS Excel and Word. - Proven presentation skills regarding complex and sensitive customer issues and...
-
Risk Intelligence Analyst
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3-5 years experience conducting intelligence analysis, or risk/Law Enforcement investigations - Clear mental model on identifying, tracking, and mitigating risks. - Strong verbal communication - Ability to deal with high levels of ambiguity and operate with mínimal guidance from Leadership - Ability to manage through influence - Strong critical thinker with...
-
IT Central Escalation Manager
hace 4 días
San José, Costa Rica Screenovate A tiempo completoWe are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT. Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model. The CEM has the empowerment and influence at the organization and segment level grows. In this role, the CEM will...
-
Strategic Risk Mitigation Manager
hace 6 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob Overview:We are seeking a highly skilled Strategic Risk Mitigation Manager to join our team at Amazon Support Services Costa Rica Srl. This is an exciting opportunity for a data savvy critical thinker to drive solutions for emerging product or listing issues.About the Role:In this position, you will identify emerging trends affecting buyers and selling...
-
Emerging Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 2+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Senior Emerging Risk Manager
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 6+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Program Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoExperience in program or project management - English language proficiency; including grammar, spelling, and punctuation. - Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics. - Proficient verbal and written communication. - Experience defining program requirements and using data and metrics to determine...