Risk Manager, Seller Fraud and Abuse Prevention
hace 7 meses
Bachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling.
- Experience creating and editing content for internal and external audiences.
- Demonstrated experience and collaboration with a variety of stakeholders in other departments. (finance, operations, supporting functions).
- Ability to handle ambiguity and propose solutions that align with the long term business vision both tactically and strategically.
- Ability to function in a dynamic, fast-paced environment while being organized.
- Experience with Microsoft Excel, Microsoft Word, and writing proposals.
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse Team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The Selling Partner Abuse Team designs and implements policies, tools and technology innovations to protect customers. We are looking for a Risk Manager with good analytical and investigative skills who will be relentless in protecting our Customers. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. As a Risk Manager you will be responsible for:
- Identifying, containing, and resolving time sensitive/ high impact escalations around Collusion and compliance issues.
- Identify, drive and track initiatives that improve the customer experience.
- Conducting analysis to isolate issues, developing solutions based on changing business priorities.
- Interacting with key stakeholders to define, deliver and establish standard processes.
- Build/ standardize processes to increase efficiencies and automation where available.
- Exercise judgment in areas where policies are not well defined.
- Operate with integrity and discretion to handle confidential information
- Understand the implications of new information for both current and future problem-solving and decision-making.
- Consider the relative costs and benefits of potential actions to choose the most appropriate one.
- Use logic and reasoning to identify the tradeoffs of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
- Dissect complex problems to develop and evaluate options and implement solutions.
- Analyze existing policy and process gaps, and identify solutions to close them.
- Function effectively in a dynamic, fast-paced environment.
San Jose, CRI
- Advanced degree (master's degree) in a relevant field.
- Experience with SQL.
- Organized, independent and autonomous, able to set and meet deadlines, and prioritize work with mínimal guidance.
- Proven ability to bring clarity to ambiguous situation.
- Experience preparing reports that identify findings and provide recommended remediation strategies and solutions.
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.
- Open to working non-standard or extended hours (nights and weekends) based on business needs and to provide on-call support for high severity events.
-
Program Manager, Buyer Abuse Prevention
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements The mission of the Abuse prevention program is to provide the...
-
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoRole Summary:We are seeking a seasoned Risk Management expert to lead our Fraud Detection and Prevention initiatives across Amazon's global operations. As a key member of the Finance Operations Fraud Prevention team, you will be responsible for developing and implementing effective risk assessment strategies to protect our customers, employees, and...
-
Program Manager, na Customer Trust, Fraud, and
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 2+ years of managing...
-
Compliance and Fraud Specialist
hace 24 horas
San José, Costa Rica YNV Group A tiempo completoOverview: We seek to hire a Compliance and Fraud Specialist to join our compliance team. The role will help to manage and prevent the risk of money laundering and terrorist financing, designing the necessary controls and procedures to avoid reputational risk and the risk of contagion. The Compliance and Fraud specialist will also help to establish necessary...
-
Risk Manager Ii, Brand Escalation and Engagement
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - Bachelor's degree or equivalent - Experience handling confidential information At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust the Selling Partner Abuse team works...
-
Amazon Risk Prevention Specialist
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob DescriptionWe are seeking a seasoned Risk Manager to join Amazon Support Services Costa Rica Srl - B20. This role involves conducting fraud detection and prevention product development, creating FAW detection modeling, and performing risk assessment activities across Amazon's employee and contractor base.About the RoleThis is an exceptional opportunity...
-
Risk Manager, Abuse Prevention
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 2 years of experience working in relevant industries such as law, customer service, investigations, project management, etc. - Bachelor's degree. - Exceptional written and verbal communication skills - Able to write, clearly and succinctly including COE and investigation reports for senior leadership and executive audiences - Exceptional bias for...
-
Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2-5 years of experience working in relevant industries such as law, risk management, investigations, project management, etc. - Bachelor's degree - Demonstrated written communication skills - able to write, clearly and succinctly - Demonstrated experience in making high judgement decisions using data and analysis - Demonstrated experience working with cross...
-
Program Manager, Buyer Risk Prevention Specialist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a skilled Program Manager to join our Amazon Support Services Costa Rica Srl team. The ideal candidate will have experience in program or project management, along with a strong background in stakeholder management, data analysis, and communication.Key ResponsibilitiesCollaborate with various teams, including Technology, Machine...
-
Senior Fraud Prevention Lead
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob OverviewAs a Senior Fraud Prevention Lead at Amazon Support Services Costa Rica Srl, you will play a key role in shaping our anti-fraud efforts to protect hundreds of millions of eCommerce transactions worldwide. Your expertise in data analysis and risk management will drive the development of systems that proactively identify and neutralize emerging...
-
Global Brand Protection Risk Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAbout the OpportunityAs a Global Brand Protection Risk Manager at Amazon Support Services Costa Rica Srl - B20, you will play a critical role in developing and implementing policies, tools, and technology innovations to protect customers from fraud and abuse. This position requires an experienced manager to investigate complex cases of suspected infringement...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleAmazon Support Services Costa Rica Srl is seeking a Risk Management Specialist to join our team. This role is part of the Selling Partner Abuse Team, responsible for identifying and preventing abuse for our customers and brand owners worldwide.Key ResponsibilitiesAs a Risk Management Specialist, you will be responsible for:Identifying,...
-
Financial Fraud Prevention Specialist
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a skilled Financial Fraud Prevention Specialist to join our team at Amazon Support Services Costa Rica Srl. As a key member of our Payment Risk Mining Analytics team, you will play a vital role in detecting and preventing bad debt and negative customer experiences across the globe.Key ResponsibilitiesProvide timely and accurate...
-
Brand Protection Strategist
hace 2 meses
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo**Job Summary**We are seeking an experienced Brand Protection Strategist to join our Amazon Support Services Costa Rica Srl - B20 team. In this role, you will work closely with our Selling Partner Abuse team to identify and prevent product abuse on a global scale.The ideal candidate will have a strong background in intellectual property protection, risk...
-
Emerging Risk Manager
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 2+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Senior Emerging Risk Manager
hace 6 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBasic qualifications - Bachelor's degree - 6+ years in a risk management or program management role - Excellent written and verbal communication skills with the ability to present information clearly and concisely - Proven analytical skills and comfort in deriving insights from quantitative data - Experience driving projects involving multiple stakeholders -...
-
Program Manager, Buyer Risk
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo1+ years of program or project management experience - 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership Have...
-
Senior Risk Manager, Proactive Brand Protection
hace 9 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoBachelor's Degree - Experience in program or operations or risk management with excellent relationship building and customer service skills - Experience presenting complex information in a concise manner in written - Track record of using data analysis to support business decisions - Business proficiency in two of the following languages: English, Spanish,...
-
Fraud Prevention Expert
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAt Amazon Support Services Costa Rica Srl, we are seeking a highly skilled Fraud Prevention Expert to join our team in San Jose, CRI. This is a challenging and rewarding role that requires strong analytical skills, attention to detail, and the ability to work independently.We offer a competitive salary of $45,000 per year, which may vary based on experience...
-
Manager, Risk Management
hace 24 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 5 years of experience working in relevant industries such as law, customer service, investigations, risk, compliance, project management, etc. - Bachelor's degree or equivalent experience. - Exceptional written and verbal communication skills - able to write, clearly and succinctly including correction of error (COE) and investigation reports for...