Leader - Accounts Receivable Operations

hace 2 días


San José, San José, Costa Rica Convera A tiempo completo
About Convera

We are a leading non-bank B2B cross-border payments company, leveraging decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers.

Our mission is to help businesses capture more value with every transaction. We serve over 30,000 customers worldwide, ranging from small business owners to enterprise treasurers, educational institutions, financial institutions, law firms, and NGOs.

As a truly global company with employees in over 20 countries, we are passionate about diversity and seek talented individuals who share our values. We foster a culture of inclusion and belonging, where everyone has the opportunity to grow and thrive.The Role

We are seeking an experienced leader to join our Accounts Receivable Team as a Supervisor. The ideal candidate will have a proven track record of managing daily team operations, ensuring high productivity levels, and guaranteeing that all processing requirements and Service Level Agreements (SLAs) are met.

This role involves acting as a point of reference for escalated inquiries and liaising with internal and external stakeholders to resolve raised scenarios. You will be responsible for leading, developing, and motivating the team to deliver consistent high performance and a seamless client experience.

The successful candidate will have strong leadership skills, excellent communication and interpersonal skills, and the ability to multi-task, work accurately, and independently.

Key Responsibilities
  • Manage daily workflows and ensure service level agreements (SLAs) are met
  • Evaluate performance and provide feedback to direct employees
  • Ensure team members adhere to Quality Assurance (QA) standards
  • Develop and implement procedural updates in internal team documentation
  • Communicate with banking partners on escalations and time-sensitive requests
  • Lead and/or participate in process improvement initiatives
Requirements

To be considered for this role, you should have:

  • Post-secondary education in Business or Finance, or an equivalent combination of education and work experience
  • Minimum of 2 years of work experience within the Financial and/or Shared Services industries, with relevant qualifications managing and motivating teams
  • Proven ability to maintain a high level of confidentiality
  • Fluency in English, both verbal and business writing skills
  • Proficient computing skills with all common office programs (MS Excel, Word, Outlook)
  • Excellent interpersonal, customer service, and communication skills
  • Demonstrated strong work ethic, time management, and organizational skills
What We Offer

We offer a competitive package, including a market-competitive monthly gross salary, an annual bonus (based on role level), great career growth and development opportunities in a global organization, generous insurance (health, disability, life), paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption), paid volunteering opportunities (5 days per year), and a hybrid mode of working (2 days at the office).



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