Customer Support Professional
hace 10 horas
About the Role:
We are seeking a skilled Customer Support Professional to join our team as an Order Fulfillment Specialist. In this role, you will be responsible for ensuring seamless order processing and customer satisfaction.
Key Responsibilities:
- Process orders from internal or external customers in Salesforce, SAP, and Oracle systems with accuracy and efficiency.
- Create, retrieve, open, and validate customer purchase orders before inputting them into Salesforce and Digital Platforms.
- Perform customer setup activities as needed to ensure accurate order processing and delivery of goods and services.
- Handle daily hold reports and resolve any discrepancies promptly.
- Create new contacts and accounts for end users or sold-to/ship-to accounts.
- Input Return Material Authorizations (RMA) from Distributors into the SAP system.
- Manage daily disputes requests received from the account payable team and customers regarding issues with payments, taxes, freight charges, incorrect addresses, and PO updates.
- Investigate and resolve disputes issues, including invoicing processes.
- Follow the warranty process validation and respond to customer inquiries related to expedite issues.
- Collaborate effectively with Planners, Manufacturing teams, and Territory Managers to resolve Expedite issues.
- Provide support to the Brasil Teams as needed and perform password resets, license queries, and fixes for licensing procedures.
- Ensure timely software fulfillment by communicating with customers about expected shipping dates and expedited order solutions.
- Perform customer-related financial transactions, such as credit and debit memos, according to operating policies and procedures.
- Respond to inquiries from various businesses in a timely manner with a solution-oriented mindset.
Qualifications:
- High School Diploma/GED from an accredited school or institution.
- Minimum 2-3 years of experience in similar positions in sales support and customer service.
- Strong computer and analytical skills using Microsoft Office Package.
- Understanding of global market dynamics related to Channel Partners, Resellers, and End Users.
- Strong problem-solving skills and ability to work under pressure in a high-demand environment.
- Excellent teamwork, interpersonal, and communication skills with customers, teammates, and leaders.
- Good time management, discipline, organization, and consistency.
- Proficiency in English language (written and verbal).
- Autonomy, proactivity, multitasking abilities, and high sense of urgency.
Working Environment:
This is a fast-paced customer-centric environment requiring effective navigation within multiple tools, receivable systems, and internal processes to deliver accurate and timely deliverables.
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