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Customer Experience Manager, Luxury Expeditions

hace 1 mes


San José, San José, Costa Rica Tcs Expeditions A tiempo completo

TCS Expeditions is a leading provider of unique travel experiences. As a Guest Services Manager, you will play a vital role in delivering exceptional service to our clients on private custom travel trips.

The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.

Job Description

As a Guest Services Manager, you will be responsible for handling all guest-related elements of multiple trips, including:

  • Pre- and post-trip documentation, preparation, and communication of trip details;
  • Answering guest questions and providing unflappable advice and support;
  • Leading efforts to fulfill bookings for assigned trips, including the creation of welcome documentation;

You will work closely with third-party providers, such as insurance and visa services, to ensure seamless execution of trips.

The ideal candidate will have 3+ years of experience in a customer service setting, preferably in a luxury brand environment or travel/hospitality industry. Strong communication skills, particularly when interacting with high-net-worth individuals, are essential.

TCS Expeditions is committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.