Operations Associate
hace 1 semana
**About the Role**
At WNS Global Services, we are seeking a skilled Operations Associate to join our team. As an Operations Associate, you will play a critical role in supporting our clients by providing exceptional customer service and ensuring seamless business processes.
**Key Responsibilities**
- Provide customer service support for credit and underwriting activities, including requests for credit line amounts, increases, and status updates
- Support launch activities, including customer service support for onboarding, validation calls, special projects, and cards
- Assist with invoice management activities, including customer service support for authorizations, billing management, and invoice processing
- Provide customer service support for disputes, account changes, merchant reimbursements, and web/portal activities
- Collaborate with the team to ensure process and system governance, including customer service support for system issues/notifications and spam
**Requirements**
- Minimum of one (1) year of contact center and customer relationship management experience
- Strong communication skills, both written and verbal
- Ability to handle multiple tasks and prioritize effectively
- Excellent time management skills and computer skills, including typing
**Why WNS?**
At WNS, we are committed to enabling our clients to outperform by providing innovative solutions and exceptional service. Our team is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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