Operations Associate
hace 4 semanas
**About WNS Global Services**
At WNS Global Services, we are a global Business Process Management (BPM) leader, dedicated to delivering exceptional business value to our clients. With a strong presence in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities, we strive to make a meaningful impact on our clients' businesses.
**Our Mission**
Our mission is to enable our clients to outperform by leveraging our passion for service and innovation. We achieve this by pursuing a deep understanding of our clients' businesses and creating impactful solutions that drive agility and excellence into their business processes. Our promise of outperformance is rooted in our deep domain expertise, partnership approach, and global delivery network.
**Our Values**
We are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. These values form the foundation of our organization and shape our interactions with clients and employees alike.
**Job Summary**
The Operations Associate will be responsible for providing exceptional customer service by answering and processing inbound calls to the Service Desk, as well as making outbound calls to resolve issues. This role requires a strong technical competency, with knowledge of identified technologies and/or products. The successful candidate will possess a Service and Customer Care attitude, with the ability to provide extended support on products or technologies as needed.
**Requirements**
C-HS Graduate or EquivalentLanguage skill: Portuguese, Spanish, and English
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