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Customer Support Specialist
hace 1 semana
Auxis is committed to providing exceptional patient experiences through their Patient Experience Coordinator role. As a key member of the team, you will be responsible for supporting patient inquiries and ensuring seamless interactions between patients, families, and healthcare providers.
Responsibilities:
- Foster open communication channels with patients and families, responding promptly to their needs and concerns.
- Collaborate with healthcare teams to resolve issues and improve patient satisfaction.
- Analyze feedback and implement recommendations to enhance patient experience and quality of care.
Requirements:
- Demonstrated expertise in English-Spanish language proficiency (B2+ or above) for effective communication.
- Proven customer service experience, with a focus on delivering exceptional patient care.
- Strong analytical and problem-solving skills, with ability to drive process improvements.
About Auxis:
Auxis values diversity, equity, and inclusion, fostering a workplace where everyone can thrive. The company invests in employee growth and development, recognizing that each individual's unique perspective contributes to excellence in patient care.
Benefits:
- Paid time off and family leave, promoting work-life balance and well-being.
- Professional development opportunities, including training and education programs.
- Competitive compensation package, reflecting the company's commitment to employee value.
