Program Success Associate

hace 2 días


San José, San José, Costa Rica Trevipay A tiempo completo
About TreviPay

We are a forward-thinking company harnessing 40 years of experience in credit and payments technology to drive business growth. Our mission is to make B2B payments easier, faster, and smarter.

Job Overview

As a Program Success Associate, you will be part of a global team of local professionals dedicated to delivering innovative solutions and logistics. Your primary responsibility will be to create value for our business partners by providing exceptional customer support.

Key Responsibilities:
  • Exemplify TreviPay's Mission and Values
  • Meet or exceed department metrics, program Service Level Agreements (SLAs), and department Service Level Standards (SLSs)
  • De-escalate challenging customers, clients, or merchants and provide timely, accurate, and comprehensive responses and resolution to common questions and issues
  • Serve as a primary contact to clients, merchants, and customers, providing feedback and assistance to improve processes and procedures
  • Welcome change and adapt positively to internal and external changes while driving change as needed
  • Dedicate time to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage
Requirements:
  • Minimum two years of customer support experience with heavy inbound call volume
  • Fluent in Spanish and English (Written & Verbal); French (Written & Verbal) is preferred but not required
  • Motivated and enthusiastic with a desire to be in Customer Success
  • Organized and self-sufficient with moderate supervision needed and the ability to communicate summary of completed tasks to leaders
  • Able to skillfully manage challenging customer situations
  • Coachable with ability to improve performance based on feedback
  • Proficient with Outlook, Word, and Excel
  • Able to work in a team and independent environment
  • Able to consistently meet expectations in an ever-changing environment
  • Professional written and verbal communication skills
Benefits:
  • Competitive salary
  • Generous paid time off
  • Company-paid medical, dental, disability, and life insurance
  • Casual environment and dress
  • Employee referral program
  • Remote work


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