Cloud Partnership Business Growth Specialist
hace 3 días
Microsoft is a leader in the technology industry, with over 18,000 employees worldwide. The Customer Experience and Success (CE&S) organization is responsible for creating a differentiated and connected customer experience through support offer creation, driving digital transformation across tools, and delivering operational excellence.
Job Description
We are seeking a highly skilled Partner Success Account Manager to join our Global Customer Success team. As a Partner Success Account Manager, you will be responsible for maintaining direct relationships with a portfolio of Microsoft Partners who focus their businesses on Microsoft cloud technologies. You will act as the primary point of contact and trusted advisor for services and pre-sales/technical scenarios, working to deliver high satisfaction while meeting partner needs and proactively advising on activities that promote cloud consumption and business growth.
Responsibilities
- Work with partners to maximize return on investment from ASfP service plan
- Manage partner portfolios to accelerate cloud consumption and obtain high renewal rates on ASfP
- Assist partners by offering ways to enhance technical capabilities and increase capacity to ensure they are technically enabled to deliver best-in-class cloud deployments
- Create targeted service delivery plans aimed at optimizing partner business growth across applicable Microsoft Cloud businesses
- Engage to assist with critical support cases and manage related technical and/or executive escalations as needed
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