HR Director

hace 2 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Bill Gosling Outsourcing is a leading provider of customer service, collections, and back office solutions. As the Director of Human Resources, you will play a key role in shaping our organization's talent management strategies.

You will be responsible for overseeing employee relations, ensuring compliance with regulations, managing budgets, assessing staffing needs, and developing compensation plans. This includes planning, leading, directing, developing, and coordinating the policies, activities, and staff of the Human Resource (HR) department to ensure legal compliance and implementation of our mission.

Main Responsibilities:

  • Develops, recommends, and implements human resources policies and procedures, ensuring all policy-related documentation is legislatively compliant and up-to-date
  • Acts as a trusted advisor and sounding board to senior management on complex employee issues and employee legal matters
  • Partners with the extended global HR team and leaders to drive implementation of strategies and programs, measure and track success, and proactively drive improvement
  • Develops and mentors HR team members
  • Provides guidance to the HR team on all ISO and BMS processes to ensure the team is trained and compliant
  • Coordinates global HR and Operations teams to update production compensation plans
  • Analyzes annual benefits report and makes recommendations for benefits renewal for applicable locations
  • Provides guidance and assistance with any company-related immigration matters globally as required
  • Handles clients in a professional and appropriate manner, in accordance with the Company's Mission Statement, Promise of Performance, and Company Policy
  • Facilitates Health and Safety procedures to ensure compliance with legislations

Required Skills and Qualifications:

  • College Diploma or University Degree, courses in Human Resources
  • 5-10 years Human Resources work experience covering multiple disciplines
  • Minimum of 5 years in a Human Resources Managerial role or equivalent work experience outside of the Company
  • Membership in a professional Human Resources organization (e.g. HRPAO or SHRM) is required

Benefits:

  • Performance Bonus and Annual merit increase
  • Birthday day off (paid), Marriage Leave (3 days paid), and Bereavement Leave (3 days paid)
  • Casual Dress Code
  • Free counseling sessions
  • Point-to-point transportation
  • Asociacion solidarista
  • Free parking for all employees
  • Free coffee/tea all day long
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company
  • New site - beautiful new office setting with a view
  • Onsite games room with a rest & relaxation area


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