Director of Global Process Improvement

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

**Convera Overview**

We are the leader in B2B cross-border payments, serving over 30,000 customers worldwide.

Leveraging our expertise and technology, we enable businesses to capture more value with every transaction.

This is an exciting time for our organization as we build our team with talented individuals who share our passion for innovation and customer satisfaction.

**Job Requirements:**

In this role, you will be responsible for managing the global HR ServiceNow platform and partnering with HR COE's on program development and implementation.

This role reports to the Director of People Operations and Experience.

**Responsibilities:**

  • Create SOP's for all HR operational processes with the goal of defining accountabilities, simplifying processes, and driving global consistency and automation.
  • Develop and oversee the HR ServiceNow platform to document and standardize HR processes, tasks, response templates and approvals to a globally consistent process.
  • Manage programs and track interdependences and impacts across the People organization to ensure timely delivery of programs while optimizing people experience.

**Requirements:**

  • A minimum of 8 years related experience with a Bachelor's degree or 6 years with a master's degree.
  • Experience with HR ServiceNow platform.
  • Excellent English written and verbal communication with proven ability to create SOP's, policies, and other HR documentation.
  • Demonstrated ability to successfully manage projects through design, develop and implement lifecycle.

**Benefits:**

We offer an abundance of competitive perks and benefits, including opportunity to earn an annual bonus, great career growth and development opportunities, flexible approach to work, generous insurance, paid holidays, time-off, and leave policies for life events.



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