Process Improvement Specialist

hace 3 días


San José, San José, Costa Rica Pae Costa Rica A tiempo completo

Company Overview

Pae Costa Rica is a dynamic organization that prides itself on delivering top-notch IT support services.

We are seeking a highly skilled Quality Assurance Analyst to join our team. In this role, you will have the opportunity to work closely with key business leaders and customers to identify and evaluate key drivers to accelerate IT support areas performance.

Key Responsibilities

  • Partner with key business leaders and customers to identify and evaluate key drivers to accelerate IT support areas performance.
  • Act as a process improvement practitioner by leading efforts to enhance processes, reduce waste and increase effectiveness of the ITE department.
  • Educate and train IT support members in process improvement tools, and techniques.
  • Monitor and evaluate IT support members on ITIL service management process, to validate compliance with established standard procedures.

Requirements

  • Minimum 3 years of experience in Quality Assurance duties.
  • Fluent English and Spanish or English 85-95% proficiency.
  • Experience supporting process improvement initiatives.
  • Bachelor's degree in Computer Science, Information Technology, Engineer, or related fields.

Benefits

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Collaborative and dynamic work environment.


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