Process Improvement Manager

hace 3 días


San José, San José, Costa Rica Lonza A tiempo completo

Company Overview

Lonza is a global leader in life sciences operating across three continents. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. We let our people own their careers and genuinely improve the world.

Job Description

The Operational Excellence Specialist will focus on the End-to-End process across businesses and geographies. This role will lead and drive broad change in systems and processes to improve process efficiency and effectiveness, enhancing the internal and external customer experience.

Key Responsibilities:

  • Act as a key member for global and high-impact strategic projects driven by the Global Process Owner organization.
  • Influence and work across functions with the Sales organization on the End to End Order to Cash process through effective stakeholder management.
  • Identify and support process re-engineering and continuous improvement initiatives in Cash Application and Credit & Collection processes in the respective Shared Service Centers as well as upstream processes where required.
  • Analyze data and identify opportunities, create hypotheses, and once validated manage the change process to ensure they are deployed with minimal disruption.
  • Drive a culture of continuous improvement through best practice sharing and visible hands-on leadership.
  • Ensure appropriate and relevant controls are applied with the OTC process stream, continuously monitor control requirements, and drive appropriate control gap resolution.

Required Skills and Qualifications:

  • Advanced English level (spoken and written).
  • Bachelor's degree in Accounting, Finance, or a related field.
  • Lean Six Sigma (Yellow Belt). Green Belt will be preferred.
  • At least 2 years of Finance experience in a Shared Service Center environment. OTC will be preferred.


  • San José, San José, Costa Rica Mondelez International A tiempo completo

    Business Process ImprovementMondelez International is committed to delivering exceptional quality and customer satisfaction through efficient business processes.We are seeking an experienced Buying Support Specialist to join our Global Business Services team. The successful candidate will be responsible for analyzing and improving our procurement processes,...


  • San José, San José, Costa Rica Msd A tiempo completo

    **Job Overview:**Msd is seeking a skilled Process Improvement Leader to join our team. As a Process Improvement Leader, you will be responsible for identifying and implementing process improvements across the organization.**Responsibilities:Manage CI/LSS projects and coordinate with Leadership Team to identify and prioritize targeted areas of...


  • San José, San José, Costa Rica Pae Costa Rica A tiempo completo

    Company OverviewPae Costa Rica is a dynamic organization that prides itself on delivering top-notch IT support services.We are seeking a highly skilled Quality Assurance Analyst to join our team. In this role, you will have the opportunity to work closely with key business leaders and customers to identify and evaluate key drivers to accelerate IT support...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About the RolePfizer seeks a Senior Manager of Compliance and Process Improvement to join its MEET team. The successful candidate will have significant experience in managing teams, creating presentations, and demonstrating strong stakeholder management skills.Key AccountabilitiesManage a team responsible for processing US MEET transactions.Create and...


  • San José, San José, Costa Rica Equifax A tiempo completo

    About the JobWe are looking for a highly motivated Process Engineer to join our team at Equifax. As a Process Engineer, you will be responsible for identifying areas of improvement within our processes and implementing changes that enhance efficiency and productivity.ResponsibilitiesIdentify and assess potential process improvements, considering factors such...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    In this exciting role as Recruitment Process Manager, you will play a critical part in driving process improvement in high volume hiring systems. You will use metrics to track efficiency and effectiveness of current and pilot processes, drive projects cross-functionally, and deliver on programmatic expectations.To succeed in this role, you will need a...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    ResponsibilitiesCommunicate tactical process decisions and plans, project status, and issues to respond to formal requests for information.Work with the local sales community to manage the process of building out a formal business response to customers' requests for information.Lead internal response projects with medium to high complexity and risk,...


  • San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

    Process Improvement Specialist OpportunityDwellworks Costa Rica Ltd is seeking an experienced Process Improvement Specialist to join our team. In this role, you will work closely with our accounts receivable team to identify areas for improvement and develop and implement process enhancements.Responsibilities:Analyze current processes and identify...


  • San José, San José, Costa Rica Zm Financial Systems A tiempo completo

    Zm Financial Systems' workplace culture supports our mission to be the Agency of Choice for our customers, employees, and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect, and Passion.The successful candidate will have good interpersonal skills, the ability to...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    We are seeking a highly motivated and experienced Senior O2C Process Manager to join our team at Pfizer. In this role, you will be responsible for overseeing financial operations, providing guidance to colleagues, and driving process improvements.Key Responsibilities:Act as first point of escalation for the team, offering coaching and support to junior...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    We are looking for a Business Process Development Manager who can help us improve our sales operations processes. As a key member of our team, you will be responsible for developing and implementing business processes and capabilities that align with our company's goals.Responsibilities will include leading or participating in process improvement teams,...


  • San José, San José, Costa Rica Intel A tiempo completo

    We're seeking a skilled Assembly Process Engineer to join our team at Intel in Costa Rica.This role offers a unique opportunity to contribute to the growth of our operations and work in a fast-paced, dynamic environment.Responsibilities include:Developing and maintaining efficient processes for component attach, underfill lid attach, and laser mark in...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the TeamThe Selling Partner Abuse team at Amzn Support Srvcs Costa Rica is responsible for launching products and services that detect and prevent abuse on our store before it impacts a customer.Job DescriptionWe are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. As a...


  • San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...


  • San José, San José, Costa Rica Udersol A tiempo completo

    **About the Role**We are seeking a skilled Business Analyst to join our team at Udersol. The successful candidate will work closely with stakeholders to identify goals, develop best practices for data collection, and analyze current processes to determine what can be improved to achieve their desired outcome.The ideal candidate will have a strong analytical...

  • Senior IT Analyst

    hace 3 días


    San José, San José, Costa Rica Western Union A tiempo completo

    About Western UnionWe're a FinTech company driven by our mission to move money for the better.Our team of over 8,000 employees serves 200 countries and territories, united by our values: purpose-driven, globally-minded, and trustworthy & respectful.Job ResponsibilitiesAs a Senior Analyst, Change & Configuration, your key responsibilities will...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Role SummaryWe are seeking an experienced Financial Operations Manager to oversee the implementation of financial controls, process improvement, and compliance monitoring within our organization.Main Responsibilities:Design and implement financial processes to ensure accurate and timely financial reporting.Develop and maintain financial models to support...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled Process Optimization and Quality Manager to join our Screening Services team in Prague. As a key member of our Shared Services Hub, you will play a vital role in supporting background and medical checks across EMEA countries.Key Responsibilities:Project management of HR Shared Services ProgramsDesign,...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job Summary:The Background Checks Process Lead plays a critical role in supporting Amazon's Screening Services Operations team. This position requires a strong analytical mind, excellent communication skills, and the ability to work independently and as part of a team.Key Responsibilities:This role involves reviewing background check results, making...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    BairesDev is proud to be the fastest-growing company in America.With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business.To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on...