Process Improvement Expert

hace 4 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Team

The Selling Partner Abuse team at Amzn Support Srvcs Costa Rica is responsible for launching products and services that detect and prevent abuse on our store before it impacts a customer.

Job Description

We are seeking an exceptional Business Analyst to drive analysis and insights to help our teams make meaningful business decisions. As a Business Analyst, you will focus on improving the success of Sellers in our store by analyzing data, discovering and solving real-world problems, and building metrics and business cases to enhance customer experience.

Key Responsibilities

  • Monitor existing metrics and analyze data to identify process and system improvement opportunities.
  • Design and develop automated reporting solutions to enable stakeholders to manage the business and make effective decisions.
  • Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.

Requirements

  • Experience working in risk, fraud, or ML organizations.
  • Ability to create detailed business analysis outlining problems, opportunities, and solutions for business stakeholders.
  • Familiarity with defining configuration specifications and business analysis requirements.
  • Advance SQL proficiency writing complex SQL statements and ability to manipulate massive amounts of data, creating dashboards/on-demand reports.


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