Head of HR Operations
hace 3 días
**About Convera**
We are the largest non-bank B2B cross-border payments company in the world.
Leveraging decades of industry expertise and technology-led payment solutions, we deliver smarter money movements to our customers.
With over 30,000 customers ranging from small business owners to enterprise treasurers, we help them capture more value with every transaction.
This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.
We foster a culture of inclusion and belonging.
**Job Description**
In this role, you will have a deep understanding of a wide range of HR functions and a strong background in HR technology.
You will be responsible for managing the global HR ServiceNow platform as well as partnering with HR COE's on program development and implementation.
This role reports to the Director of People Operations and Experience.
**Key Responsibilities:**
- Create SOP's for all HR operational processes with the goal of defining accountabilities, simplifying processes, and driving global consistency and automation.
- Analyze and translate business information, using the outputs to build an architectural blueprint that will be used to expand the ServiceNow knowledge base with the goal to improve employee experience and drive self-service.
- Partner with People teams to manage programs and track interdependences and impacts across the People organization to ensure timely delivery of programs while optimizing people experience.
**Requirements:**
- A minimum of 8 years related experience with a Bachelor's degree or 6 years with a master's degree.
- Experience with HR ServiceNow platform.
- Excellent English written and verbal communication with proven ability to create SOP's, policies, and other HR documentation.
- Demonstrated ability to successfully manage projects through design, develop and implement lifecycle.
- Advanced knowledge of Microsoft PowerPoint and Excel (pivot tables, VLOOKUP's, etc.) including the ability to analyze data and trends.
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