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hace 1 semana
You will lead a team of managers and an operations team in a fast-paced environment, where every day brings unique challenges and opportunities.
This role requires excellent business and communication skills, with the ability to work with peers globally. Cross-team coordination, execution, and strong communication skills are key to success.
- Plan and direct the overall operation of a large HR service delivery organization, aligning with global delivery leads, peers, stakeholders, corporate strategic initiatives, and business plans.
- Lead a team of managers and an operations team of 60-80 people, meeting and exceeding performance objectives to maximize customer satisfaction.
- Evaluate gaps and implement plans to close them, conceptualizing and deploying industry best practices for tangible long-term benefit.
- Direct complex transformation projects, enabling effective consolidation of service delivery and deployment of best practices for a consistent customer experience.
