Cloud Success Management Lead

hace 5 días


San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

Account Management Expertise:

We are looking for an experienced Customer Success Manager to join our team in Costa Rica. As a key member of our account management team, you will be responsible for ensuring customer success by driving adoption of our technology, managing support escalations, and renewals. Your primary focus will be on managing renewal licenses, working closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while smoothing any issues putting renewals at risk.

Key Requirements:

  • 8+ years of experience in customer-facing roles, preferably in the software industry.
  • Proven track record of success in driving customer adoption and maximizing revenue growth.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers at all levels.
  • Ability to analyze complex customer data, identifying trends and areas for improvement.
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