Software Support Engineer MaaS360
hace 2 días
Introduction
We are seeking a skilled Technical Support Professional to join our team at IBM. As a key member of our support organization, you will be responsible for providing expert technical support to our customers, helping them to troubleshoot and resolve complex issues related to MaaS360.
Your Role and Responsibilities
As an IT Integration Specialist, you will work closely with our customers' IT management and First Level Support teams to integrate and troubleshoot MaaS360. You will also collaborate with different groups within our organization to help with customer lifecycle management, work with our R&D organization to improve our product by providing feedback on customer needs and requirements, and assist our sales organization in achieving successful customer engagements.
Required Technical and Professional Expertise
- At least 1 year of technical support experience troubleshooting complex issues primarily related to software or web-based solutions.
- Working as an IT administrator and operating within a ticketing system.
- Good understanding of various operating systems, including Android, iOS, macOS, and Windows (Home, Enterprise, and Server).
- Experience in testing and troubleshooting across the mentioned technical domains.
- Previous experience supporting internal and external customers, with passion and ability to educate and train them on their new MDM solutions.
Preferred Technical and Professional Expertise
- 2+ years of related experience.
- Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment.
- Experience with Azure or Office365 a plus.
About IBM
At IBM, we value our employees' growth and development. We encourage our team members to be courageous and experiment every day, with continuous trust and support in an environment where everyone can thrive, regardless of their personal or professional background.
Our IBMers are growth-minded, always staying curious, open to feedback, and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues, keeping in mind a team-focused approach to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with the resources they have to hand, a can-do attitude, and always striving for an outcome-focused approach in everything they do.
Are you ready to be an IBMer?
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