Customer Success Representative for Property Management
hace 2 días
We are seeking a highly skilled Customer Success Associate to join our team at Betterwho. This is an exciting opportunity to work alongside a dedicated team of professionals who share your passion for delivering exceptional client service.
As a key member of our Client Success Team, you will play a vital role in ensuring that our clients receive timely and efficient support, meeting their unique needs and goals. You will be supported by clear objectives and collaborate closely with the Client Success Manager to achieve these objectives.
**Key Responsibilities:**
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Respond promptly to customer inquiries, addressing their concerns and resolving issues efficiently.
- Communicate effectively with customers through various channels, providing clear and concise information.
- Acknowledge and resolve customer complaints in a professional manner, demonstrating a commitment to customer satisfaction.
- Develop in-depth knowledge of our products and services to provide accurate answers to customer questions.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with colleagues as necessary to ensure seamless communication and coordination.
- Provide constructive feedback on the efficiency of our customer service process, identifying areas for improvement.
- Ensure customer satisfaction by providing professional, courteous, and prompt support.
**Requirements:**
- Excellent written and verbal English communication skills.
- Proven experience working in high-volume customer service environments.
- Advanced customer service skills, including problem-solving and conflict resolution.
- Self-motivated and task-driven individual with strong critical thinking skills.
**Salary Range:
₱705,000.00 - ₱825,000.00 per month.
**Experience:**
- 3 years of experience in customer service (required).
**Language:**
- Fluency in English is required.
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