Operations Analyst for Customer Success
hace 4 días
We are seeking an experienced Customer Success Operations Analyst to join our team at Arkose Labs. As a key member of our Customer Success organization, you will be responsible for the efficient operation of our Salesforce data and support workflows.
The ideal candidate will have experience working with Salesforce and Customer Success tools, as well as strong analytical and problem-solving skills. You will be able to effectively communicate with stakeholders to understand business requirements and operational needs.
You will work closely with the business operations team to maximize the operational effectiveness and efficiency of our rapidly growing Customer Success team. This includes serving as the main point of contact for everything Salesforce-related within the Customer Success department.
Your responsibilities will include:
- Driving improvements to the Customer Success operational workflows by identifying gaps, proposing solutions, and working with cross-functional teams to implement and roll out to the Support organization.
- Helping generate and follow operational reporting to ensure it provides visibility to core support SLAs and operational improvement opportunities.
- Developing a strong relationship with Sales Operations and Customer Success to build a holistic, customer-centric product feedback loop and constantly refine the process to act as the voice of the customer.
- Acting as a key point of contact for our Customer Success team members, responding to bug reports or system changes in Salesforce, Churnzero, and Zendesk, among other tools.
In addition, you will help develop and maintain documentation around the team's processes, tools, and workflows.
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Customer Success Operations Specialist
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Salesforce Operations Manager
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San José, San José, Costa Rica Arkose Labs A tiempo completoResponsibilitiesAs a Customer Success Operations Analyst, your primary responsibilities will include:Working with the business operations team to maximize the operational effectiveness and efficiency of our rapidly growing Customer Success team.Serving as the main point of contact for everything Salesforce-related within the Customer Success...
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Business Operations Analyst, Customer Success
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Customer Success Technical Solution Analyst
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Customer Success Technical Solution Analyst
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San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
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