Project Management Specialist for Customer Success

hace 5 días


San José, San José, Costa Rica Splunk A tiempo completo

A little about Splunk.
Splunk is the key to enterprise resilience for thousands of organizations that use our Unified Security and Observability Platform.

We regularly appear on "Best Places to Work" lists and believe it's because we encourage our team members to bring their whole, authentic selves.
So bring your work experience, problem-solving skills, and talent, of course, but also bring your joy, passion, and all the things that make you, you.
Because when you feel free to be you, it makes it easier for us to be us.

**Job Description:**

**Role Summary:**

Splunk Professional Services (PS) is a growing organization which plays a key role in customer success, employee satisfaction, and company growth.
Our Project Coordinators lead customers, partners, and Splunk teams through project implementations using management and technical skills.
The ideal candidate will have strong organizational skills, excellent communication skills, and a real passion for driving successful customer outcomes.

**Responsibilities:**

- Responsible for project kickoff and closure activities
- Coordinate with customers for schedule availability and submit resource requests for technical delivery
- Understand customer technical scope and any onboarding requirements
- Partner with other PS stakeholders to ensure timely and within-budget scope delivery
- Build and maintain technical project plans outlining tasks, milestone dates, and resource allocation aligned to statements of work (SOWs)
- Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
- Own and manage technical project escalations through resolution and set clear expectations with customer and Splunk teams
- Maintain and foster relationships with Splunk, partner, and customer teams
- Identify opportunities for Splunk products and services to meet additional customer needs
- Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
- Manage operational reports to support data hygiene within FinancialForce
- Manage Estimated vs. Actual time delivery through timecard review and reconciliation

**Desired Skills and Qualifications:**

- 2+ years project management or service delivery management experience in a customer-facing role
- Experience leading project delivery using waterfall and agile methodologies
- Demonstrate confidence and interpersonal skills for effective executive presentations
- Excellent verbal and written communication skills
- Ability to thrive in a dynamic environment while working independently and remotely from other team members
- BA/BS preferred in business management, computer science, or equivalent work experience
- Experience working for a software vendor preferred
- Familiarity with Professional Services tools such as Automation, CRM, Project Management tools

**Shift Schedule(s):**

- Various shifts available to accommodate different schedules and locations

**At Splunk, We Value Diversity and Inclusion:**

We prioritize diversity, equity, inclusion, and belonging to create a culture where employees can thrive and bring their best selves to work.
We consider qualified applicants without regard to race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, marital status, age, physical or mental disability, or medical condition.



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