Project Management Specialist for Customer Success
hace 5 días
A little about Splunk.
Splunk is the key to enterprise resilience for thousands of organizations that use our Unified Security and Observability Platform.
We regularly appear on "Best Places to Work" lists and believe it's because we encourage our team members to bring their whole, authentic selves.
So bring your work experience, problem-solving skills, and talent, of course, but also bring your joy, passion, and all the things that make you, you.
Because when you feel free to be you, it makes it easier for us to be us.
**Job Description:**
**Role Summary:**
Splunk Professional Services (PS) is a growing organization which plays a key role in customer success, employee satisfaction, and company growth.
Our Project Coordinators lead customers, partners, and Splunk teams through project implementations using management and technical skills.
The ideal candidate will have strong organizational skills, excellent communication skills, and a real passion for driving successful customer outcomes.
**Responsibilities:**
- Responsible for project kickoff and closure activities
- Coordinate with customers for schedule availability and submit resource requests for technical delivery
- Understand customer technical scope and any onboarding requirements
- Partner with other PS stakeholders to ensure timely and within-budget scope delivery
- Build and maintain technical project plans outlining tasks, milestone dates, and resource allocation aligned to statements of work (SOWs)
- Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon request
- Own and manage technical project escalations through resolution and set clear expectations with customer and Splunk teams
- Maintain and foster relationships with Splunk, partner, and customer teams
- Identify opportunities for Splunk products and services to meet additional customer needs
- Maintain up-to-date knowledge of Splunk products, industry standard methodologies, and project management skills through continuous learning
- Manage operational reports to support data hygiene within FinancialForce
- Manage Estimated vs. Actual time delivery through timecard review and reconciliation
**Desired Skills and Qualifications:**
- 2+ years project management or service delivery management experience in a customer-facing role
- Experience leading project delivery using waterfall and agile methodologies
- Demonstrate confidence and interpersonal skills for effective executive presentations
- Excellent verbal and written communication skills
- Ability to thrive in a dynamic environment while working independently and remotely from other team members
- BA/BS preferred in business management, computer science, or equivalent work experience
- Experience working for a software vendor preferred
- Familiarity with Professional Services tools such as Automation, CRM, Project Management tools
**Shift Schedule(s):**
- Various shifts available to accommodate different schedules and locations
**At Splunk, We Value Diversity and Inclusion:**
We prioritize diversity, equity, inclusion, and belonging to create a culture where employees can thrive and bring their best selves to work.
We consider qualified applicants without regard to race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, marital status, age, physical or mental disability, or medical condition.
-
Customer Success Project Manager
hace 3 semanas
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, Appvance is seeking a Customer Success Manager to...
-
Project Management Specialist
hace 5 días
San José, San José, Costa Rica Lionbridge Technologies A tiempo completo**Project Management Specialist**Lionbridge Technologies seeks a highly skilled Project Management Specialist to lead project initiatives in Costa Rica. This role requires planning, coordinating, and implementing projects within defined scope, timeline, and quality standards.As a key member of our team, the Project Management Specialist will effectively...
-
Customer Success Coach
hace 2 días
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the OpportunityWe are seeking an experienced Account Growth Specialist to join our team. As a key member of our Customer Success team, you will be responsible for ensuring customer satisfaction and successful product adoption. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively with...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...
-
Program Director For Customer Success
hace 4 días
San José, San José, Costa Rica Screenovate A tiempo completo**Job Summary**We are seeking a Program Director for Customer Success to join our Sales and Marketing (SMG) organization. This role will focus on ensuring a low-effort, high-satisfaction customer experience specific to Intel's warranty services and resolving customer escalations/critical issues.**Responsibilities**Partner closely with Intel Global Reverse...
-
Customer Success Manager/Trainer
hace 3 semanas
San José, San José, Costa Rica Appvance A tiempo completoAppvance is headquartered in Santa Clara, California, with offices in Costa Rica, Rochester NY, and India.Investors in the company include Javelin Ventures, Kayne Capital, TRIHold Co, Social Internet Fund and Funders Club.Appvance is seeking an experienced Customer Success Manager to join our growing Customer Success Team.You will be responsible for...
-
Manager, Customer Success Management
hace 1 semana
San José, San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Program Management Specialist
hace 7 días
San José, San José, Costa Rica Lionbridge Technologies A tiempo completo**Program Management Specialist:**We are seeking a highly skilled Program Management Specialist to oversee the development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.**Key Responsibilities:**Develop and implement effective project management...
-
Customer Success Account Management
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Manager, Customer Success Renewal Management
hace 4 días
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...
-
San José, San José, Costa Rica Betterwho A tiempo completoWe are seeking a highly skilled Customer Success Associate to join our team at Betterwho. This is an exciting opportunity to work alongside a dedicated team of professionals who share your passion for delivering exceptional client service.As a key member of our Client Success Team, you will play a vital role in ensuring that our clients receive timely and...
-
Customer Success Operations Specialist
hace 4 días
San José, San José, Costa Rica Intel A tiempo completoJob SummaryWe're seeking a highly skilled professional to lead our customer success operations, focusing on delivering best-in-class warranty services to our customers worldwide. As a key member of our Sales and Marketing organization, you'll work closely with business unit stakeholders, Global Reverse Logistics, and support verticals to drive project...
-
Project Management Specialist
hace 1 día
San José, San José, Costa Rica Crg Solutions A tiempo completoJob DescriptionCrg Solutions is seeking a Project Management Specialist to lead technical projects worldwide. The successful candidate will have experience in project management and will be responsible for planning, organizing, and controlling resources, procedures, and timing for a technical process or project.You will develop and manage project plans,...
-
Customer Success Account Mgmt
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoMicrosoft is on a mission to empower every person and every organization on the planet to achieve more.Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.In doing so, we create life-changing innovations that impact billions of lives around the world.You can...
-
Program Manager For Global Customer Success
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoSMG's Global Customer Success (GCS) is a worldwide team that effectively partners with all Intel business units to provide a full range of customer support that spans the lifecycle for Intel's products, programs, and services.Our global services are scalable to meet the needs of every Intel customer from the single end user to the large-scale distributors...
-
Customer Success
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Customer Success Strategist
hace 1 día
San José, San José, Costa Rica Uber A tiempo completo**Job Description:**We're seeking a highly skilled Partner Success Specialist to lead post-deal partner management for a high-value portfolio of restaurant partners. This individual will own relationships, drive mutual business value, and achieve revenue growth targets through cross-functional collaboration.
-
It Customer Success Specialist
hace 3 semanas
San José, San José, Costa Rica Hostinger A tiempo completoAre you a customer service enthusiast with a passion for technology?Do you thrive in environments where no two problems are ever the same?You've found the right place.We're seeking an experienced Web Hosting Specialist to join our Customer Success Team,a collaborative group of web hosting industry professionals who will support your growth and encourage you...
-
Customer Success Manager
hace 2 días
San José, San José, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...