It Customer Success Specialist

hace 3 semanas


San José, San José, Costa Rica Hostinger A tiempo completo

Are you a customer service enthusiast with a passion for technology?
Do you thrive in environments where no two problems are ever the same?
You've found the right place.
We're seeking an experienced Web Hosting Specialist to join our Customer Success Team,
a collaborative group of web hosting industry professionals who will support your growth and encourage you to stay curious.

The role offers a unique blend of technical challenges and customer satisfaction,
allowing you to develop indispensable knowledge about our customers and products,
and contributing to your long-term career goals in the web hosting industry.

Key Responsibilities:
  • Deliver exceptional customer experiences by providing personalized support;
    - Offer additional services, tools, and products that enhance customer success;
    - Continuously develop and refine your technical skills to tackle complex issues;
Requirements:
  • Fluent written English communication (C1 level);
    - At least 1 year of troubleshooting experience in IT;
    - Strong interpersonal skills, including proactivity and empathy;
    - Ability to work 40 hours per week in rotating shifts (including nights and weekends);
Technical Specifications:
  • A computer with the following specifications: processor - Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher;
Work Arrangements:
  • Full-time, permanent position;
  • English language requirement: C1 level;
  • Shift availability: Day Shift (required), Night Shift (required), Overnight Shift (preferred).


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