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Customer Success Coach
hace 1 semana
About Microsoft Corporation
At Microsoft, we are passionate about empowering people and organizations to achieve more. Our mission is to create life-changing innovations that make a lasting impact.
We are looking for a skilled Technical Support Specialist to join our Customer Experience and Success organization. As a key member of our team, you will play a critical role in delivering exceptional customer experiences that exceed expectations.
Key Responsibilities
- Provide expert technical guidance and support to our Delivery Partners
- Work closely with our Support Delivery Managers and CSS Training teams to identify and address readiness gaps
- Manage complex cases and develop innovative solutions to resolve customer issues
- Collaborate with our stakeholders to identify and recommend technical, program process, and tool opportunities
What We're Looking For
We are seeking a highly skilled and experienced Technical Support Specialist who possesses:
- Strong technical expertise in system development, network operations, software support, IT, consulting, or technical troubleshooting
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Fluency in English language (written and spoken)
Why Join Us?
At Microsoft, you will have the opportunity to work with a talented and diverse team, collaborate with industry leaders, and develop your skills and expertise through ongoing training and development opportunities.
Join us and be part of a dynamic and supportive work environment where you can make a real difference in the lives of our customers.
