Pre-Departure Team Lead

hace 4 semanas


San José, San José, Costa Rica The Moorings A tiempo completo

About Us:

The Moorings, a leading provider of yacht charter holidays, is part of the Travelopia group, a specialist travel company offering unique experiences worldwide. Our team is dedicated to delivering exceptional customer service, and we're seeking a skilled Pre-Departure Team Lead to join our dynamic team.

Key Responsibilities:

  • Lead and supervise a team of pre-departure specialists to ensure the highest level of customer satisfaction.
  • Manage and resolve customer inquiries and issues in a timely and efficient manner.
  • Collaborate with other departments to streamline processes and improve overall customer experience.
  • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Develop and implement strategies to optimize team performance and meet departmental goals.

Requirements:

  • Proven experience in a customer service leadership role, preferably in the travel industry.
  • Exceptional communication and interpersonal skills to effectively interact with customers and team members.
  • Strong organizational and multitasking abilities to manage a high volume of customer inquiries.
  • Ability to work under pressure and meet strict deadlines in a fast-paced environment.
  • Attentive to details, emphasizing precision and strong problem-solving abilities.

What We Offer:

  • Competitive salary
  • Various employee discounts and offers
  • Career progression opportunities

The Moorings is committed to creating a diverse, equitable, and inclusive work environment where everyone can thrive. We believe that diverse teams deliver better results and are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.



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