Customer Oriented Technical Solutions Specialist

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo

We are seeking a highly skilled and customer-oriented Technical Support Engineer Level 2 to join our team at Tek Experts. This role is perfect for individuals who want to progress their career in tech and gain experience working with complex customer cases.

**About the Role:**

The Microsoft Intune team provides reactive support for mobile device management cases in the Azure cloud environment, making mobile device management easy for IT administrators. As a member of the Intune team, you will be responsible for deploying internal configurations and policies that govern how mobile devices interact with different Azure and operating system services.

**Key Responsibilities:**

  • Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
  • Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
  • Mentor junior support engineers as needed or requested by management.

**Requirements:**

  • English level: 85%
  • High school diploma.
  • Technical Support experience - Troubleshooting Windows/Android/IOS
  • Network Basics
  • Knowledge in: Cloud & Active Directory.

**Salary:** $60,000 - $80,000 per year



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