Technical Solutions Specialist

hace 3 semanas

San José, San José, Costa Rica TD SYNNEX A tiempo completo

Job Summary:

The Technical Solutions Specialist will stay current with vendor-specific technical certifications to make appropriate recommendations to resellers on the configuration and design of system solutions. This role promotes product awareness, provides pre-sales technical support, including phone support, system diagrams, proposals, and training to grow the sales of a funding vendor's product line. The Specialist will work closely with the TD SYNNEX product Manager and the funding vendor's representatives to execute marketing activities. Establishes and develops solid business relationships with vendors, TD SYNNEX customers, and other internal TD SYNNEX departments. Identifies opportunities to improve the quality of Systems Engineering engagement with inside and outside customers. Accepts ownership of suggested improvements and works with the TD SYNNEX team & vendor, through the Systems Engineering Management to develop an implementation plan.

Key Responsibilities:

  • Provides technical solutions and configuration design expertise to customers and sales on specified product line(s). Uses independent judgement and discretion in making solution recommendations. No second-level review occurs.
  • Provides phone support in accordance with Key Performance Indicators (KPIs).
  • Provides sales/marketing support to increase vendor and product awareness.
  • Provides technical presentations/training to sales, support, and customers.
  • Participates in departmental projects in leadership/ownership role.
  • Reports on key metrics as designated by product line(s) of responsibility and distributes monthly update to SE Manager, Product Marketing Team, and vendor representative(s).
  • Logs customer calls.
  • Places orders for customers in accordance with TD SYNNEX's pricing guidelines.
  • Updates TD SYNNEX's systems and tools with accurate technical data on specific product line(s).
  • Provides technical and non-technical input to team members, project leaders, and management, as appropriate.
  • Develops and obtains approval on Quarterly Vendor Objectives (QVO) document which states goals and objectives to support vendor's marketing strategy to grow sales.
  • Develops tactical plan and performs associated duties necessary to support QVO. Travels to perform and receive training, attend trade shows and other marketing events.
  • Participates in trade shows, seminars, trainings, and other marketing events.
  • Attends scheduled Marketing Team meetings.
  • Seeks and participates in cross-training activities.
  • Performs other duties and responsibilities deemed necessary by Systems Engineering Management or Team Lead.

Requirements:

  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to create and conduct formal presentations.
  • Able to display a preference for interacting with people, being friendly, outgoing, articulate, and socially at ease.
  • Able to express ideas clearly and convey necessary information.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.
  • Able to work independently with minimum supervision.
  • Knowledge and/or expertise in related area of responsibility.
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
  • Possesses strong organizational and time management skills, driving tasks to completion.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an intermediate level.
  • Minimum of one current major certification recognized by the Systems Engineering Department (currency must be maintained), with a strong commitment to continued development of technical skills as evidenced by additional certifications or demonstrated expertise on a relevant technology or product line.
  • Minimum of (5) years technical support experience with PC's, high-end servers, local area networks, and associated components with at least (2) years in phone support environment.
  • Minimum of (1) year vendor relations experience in a presales vendor support role.
  • Minimum of (1) year experience in formal product presentations and/or technical sales training experience to small and medium audiences.
  • Minimum of (1) year experience in project management.
  • Previous trade show experience.
  • Knowledge of the interoperability of various PC components, software, peripherals, networking, desktop platforms, applications, standalone and network operating systems, with strong technical abilities in at least (2) of these areas.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.

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