Senior Operations Analyst
hace 3 semanas
**Senior Analyst, Technology Operations - Costa Rica**
Are you passionate about supporting others in the technology field? Do you want to be part of a globally diverse organization where unique contributions are recognized and celebrated? Western Union is looking for a Senior Analyst in Technology Operations to join our team.
**Key Responsibilities**
- Protect production environments through effective governance.
- Restore service quickly in the event of incidents and investigate root cause of preventable incidents.
- Monitor technical issues and support the liaison technical team.
- Create reports to analyze past, current, and future trends and recommend technical improvement opportunities.
- Develop and maintain relationships with internal departments, external customers, and suppliers.
**Requirements**
- Intermediate to advanced English Level (B2+)
- Engineering bachelor's degree (highly desirable)
- Costa Rica unrestricted work permit
- 1+ year ITIL Service Operation experience
- 1+ year of experience with customer service
- Self-driven attitude, managing own work according to organization goals
- 1 year experience with cross-functional teams, ideally cross-geographically
**About Western Union**
We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica benefits include:
Asociación Solidarista
- Paid time off including extended maternity leave
- In-house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-SM1 #LI-Hybrid
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