Customer Engagement Specialist

hace 2 meses


San José, San José, Costa Rica TIBCO A tiempo completo

Are you passionate about driving customer satisfaction? If you thrive in a fast-paced, innovative environment and enjoy working within a collaborative team, we invite you to explore an exciting opportunity with TIBCO. We are focused on enhancing our SaaS offerings and are seeking a dedicated Customer Success Engineer to join our team.

Key Responsibilities:

  • Customer Adoption Strategy: Monitor and evaluate key metrics related to customer adoption to inform strategic decisions and improvements.
  • Onboarding Leadership: Oversee the onboarding process for new customers, ensuring they achieve meaningful engagement with our products.
  • Expert Problem Resolution: Utilize your expertise to understand complex customer needs and effectively resolve their issues.

Execution Focus:

  • Training and Webinars: Design and deliver training sessions and webinars to educate customers on product features and best practices.
  • Personalized Engagement: Provide tailored support to high-touch customers to ensure their success and satisfaction.
  • Scalable Support: Implement a digital-first approach to engage with a broader customer base while maintaining high service standards.
  • Feature Adoption: Encourage customers to explore and utilize additional features to enhance their experience.
  • Proactive Problem-Solving: Identify customer challenges and propose effective solutions with a focus on their needs.

Continuous Improvement:

  • Process Enhancement: Recommend improvements to systems and processes to better address common customer issues.
  • Expansion Identification: Recognize opportunities for product expansion within customer organizations.
  • Building Advocacy: Cultivate relationships with customer advocates to foster loyalty and engagement.
  • Retention and Adoption: Prioritize initiatives that enhance customer retention and product adoption.

Qualifications:

  • Minimum of 2 years of experience in Customer Success, Support, or a related field.
  • Strong understanding of TIBCO products and services or relevant SaaS experience.
  • Customer-centric mindset with the ability to empathize with client needs.
  • Proficient in diagnosing and resolving complex technical issues.
  • Experience in analyzing customer data to drive engagement strategies.
  • Ability to manage multiple customer accounts effectively.
  • Collaborative team player, working closely with sales, marketing, and product development teams.

If you are ready to make a significant impact on customer success at TIBCO, we encourage you to consider this opportunity to join our dynamic team.

About TIBCO:

TIBCO is a leader in cloud solutions, committed to empowering organizations with innovative technology. We value diverse experiences and encourage our team members to dream big and build the future of work. Join us as we continue to evolve and grow in the cloud space.



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