Order Processing Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

**Job Summary**

We are seeking a detail-oriented and organized Order Processing Specialist to support our team in evaluating incoming documents, determining the need for new orders, and updating relevant systems.

Key Responsibilities:

  • Evaluate and process incoming documents accurately and efficiently.
  • Determine whether new orders need to be created or if documents should be attached to existing orders.
  • Track, monitor, and follow up on documents related to orders, customer records, and update necessary information in relevant systems.
  • Ensure timely processing of documentation within agreed Service Level Agreement (SLA) guidelines.
  • Maintain compliance with departmental procedures and guidelines.
  • Participate in team activities and maintain good attendance.

Primary Duties/Responsibilities:

  • Process documentation required for order entry of products within agreed SLA from initial order receipt.
  • Recognize and process documents efficiently and correctly.
  • Track and monitor documents attached to orders, customer records, and update necessary information in relevant systems.
  • Perform online authorization lookups.
  • Meet daily quota requirements.
  • Maintain an organized and efficient workflow.
  • Analyze operating methods and take appropriate action to resolve discrepancies in documents.
  • Collaborate with management and other levels to identify and implement process improvements.
  • Communicate problems and opportunities to management.

BASIC QUALIFICATIONS:

  • High school diploma or equivalent (no special certification required).
  • Fluent English knowledge is required.
  • 1-2 years of customer service or data entry experience preferred.
  • Experience with data management and ERP systems (e.g., Oracle, Salesforce) is a plus.

OTHER REQUIRED QUALIFICATIONS:

  • Ability to work varying shifts, including evenings, nights, weekends, and statutory holidays.
  • Excellent 10-key and keyboard abilities.
  • Proficiency in general office duties.
  • Ability to prioritize tasks and multitask effectively.
  • Attention to detail and ability to enter data accurately.
  • Good interpersonal skills and ability to maintain confidentiality.
  • Willingsness to participate in training programs and exercise sound business judgment in a team environment.
  • Effective communication skills (verbal and written) with all levels of external and internal customers.
  • Flexibility to adapt to changing work shifts and meet department needs.
  • Positive service-oriented attitude and ability to deal effectively with employees and external contacts.


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