Order Processing Specialist
hace 2 días
**Job Summary**
We are seeking a detail-oriented and organized Order Processing Specialist to support our team in evaluating incoming documents, determining the need for new orders, and updating relevant systems.
Key Responsibilities:
- Evaluate and process incoming documents accurately and efficiently.
- Determine whether new orders need to be created or if documents should be attached to existing orders.
- Track, monitor, and follow up on documents related to orders, customer records, and update necessary information in relevant systems.
- Ensure timely processing of documentation within agreed Service Level Agreement (SLA) guidelines.
- Maintain compliance with departmental procedures and guidelines.
- Participate in team activities and maintain good attendance.
Primary Duties/Responsibilities:
- Process documentation required for order entry of products within agreed SLA from initial order receipt.
- Recognize and process documents efficiently and correctly.
- Track and monitor documents attached to orders, customer records, and update necessary information in relevant systems.
- Perform online authorization lookups.
- Meet daily quota requirements.
- Maintain an organized and efficient workflow.
- Analyze operating methods and take appropriate action to resolve discrepancies in documents.
- Collaborate with management and other levels to identify and implement process improvements.
- Communicate problems and opportunities to management.
BASIC QUALIFICATIONS:
- High school diploma or equivalent (no special certification required).
- Fluent English knowledge is required.
- 1-2 years of customer service or data entry experience preferred.
- Experience with data management and ERP systems (e.g., Oracle, Salesforce) is a plus.
OTHER REQUIRED QUALIFICATIONS:
- Ability to work varying shifts, including evenings, nights, weekends, and statutory holidays.
- Excellent 10-key and keyboard abilities.
- Proficiency in general office duties.
- Ability to prioritize tasks and multitask effectively.
- Attention to detail and ability to enter data accurately.
- Good interpersonal skills and ability to maintain confidentiality.
- Willingsness to participate in training programs and exercise sound business judgment in a team environment.
- Effective communication skills (verbal and written) with all levels of external and internal customers.
- Flexibility to adapt to changing work shifts and meet department needs.
- Positive service-oriented attitude and ability to deal effectively with employees and external contacts.
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