Employee Relations Manager for Global Operations

hace 1 día


San José, San José, Costa Rica Mondelez International A tiempo completo
About This Opportunity

We are seeking a skilled Employee Relations Manager to join our Global Business Services team at Mondelez International.

Job Summary

This role will oversee compliance monitoring, quality assurance, and data protection activities. You will ensure the effective use of enabling technology, including case management tools, and plan for daily activities to be completed. You will also implement and monitor quality standards for your team, reviewing and adjusting key performance indicators and service level agreements to drive continuous improvement.

Key Responsibilities:
  • Oversee compliance monitoring, quality assurance, and data protection activities
  • Ensure the effective use of enabling technology, including case management tools
  • Plan for and ensure daily activities are completed
  • Implement and monitor quality standards for the team
  • Review and adjust key performance indicators and service level agreements
Requirements

To be successful in this role, you will need experience and knowledge in data management, leading teams, coaching and mentoring, managing performance driven by service level agreements and metrics, relationship management with a client focus, problem-solving and analytical skills, communicating effectively, verbally and in writing, process management skills, and working in a shared service organization.

You will also need to have a strong understanding of employment law and experience handling large volumes of employee relations matters. Additionally, you will need to have high communication levels in English and Spanish, with French and/or Portuguese being an asset.

About Mondelez International

At Mondelez International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. We deliver a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally, including household names such as Oreo, belVita, LU biscuits, Cadbury Dairy Milk, Milka, and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 80,000 makers and bakers are located in more than 80 countries, and we sell our products in over 150 countries around the world.



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