Customer Engagement Technical Implementations Specialist
hace 4 semanas
**About the Role**
We are seeking a highly skilled Technical Program Manager to lead and coordinate Early Adopter Validations and pre-sales Lighthouse activities for our customers. As a key member of our team, you will be responsible for tracking and allocating resources effectively to ensure smooth program execution.
**Key Responsibilities**
- Implement a single-view engagement tracking system to monitor progress and identify areas for improvement.
- Provide support for the leadership team by delivering insightful updates and reports.
- Conduct weekly meetings for the Gen AI program and facilitate 1:1 sessions between relevant stakeholders.
- Provide fortnightly reports to the Platform Product teams and participate in the Product Feedback Forum.
- Deliver monthly reports to Business Units to keep stakeholders informed about program developments.
- Develop and implement processes for capturing feedback, learnings, and enhancements identified during customer engagements.
- Integrate feedback and enhancement processes into a centralized PM customer engagement tool.
- Expand the capabilities of the PM customer engagement tool to meet the evolving requirements of the outbound product implementation team and facilitate the deprecation of custom tracking tools.
**Requirements**
- 10+ years of work experience in Program Management.
- Education: Bachelor's Degree or equivalent required; MBA or other Graduate degree preferred.
- Experience working in a customer-facing role or management consulting in a technical capacity.
- Familiarity with CRM systems and customer engagement tools.
- Project Management Professional (PMP) certification or equivalent.
- Proven project/program management experience involving many cross-functional teams.
- Proven organizational skills with high regard for quality.
- Solid collaboration and relationship building skills - able to work well with many different types of personalities in various functions.
- Excellent communication skills - Ability to communicate, document, and present complex technical issues in concise and efficient manner for variety of audiences.
- Experienced and confident in creating slides and presenting to executives.
- Must possess effective listening skills and comfortable asking powerful questions.
- Passion for working with people in technical environments.
- Solid leadership skills to influence and motivate without authority. True servant leader.
- Solid facilitation skills to lead/drive variety of program events.
- Excellent negotiation and conflict management skills.
**About ServiceNow**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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