Costa Rica Automotive Account Growth Specialist
hace 3 semanas
Experian is a global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We prioritize our culture and strive to bring people who are passionate about their jobs, easy to work with, and value teamwork over individuality.
Job OverviewWe are seeking a Sales Account Manager to manage, grow, and retain our business relationships with Automotive Dealers across the United States. This role will be assigned a territory of automotive dealer or dealer group accounts and will be responsible for managing, retaining, and expanding our account base.
Key Responsibilities:- Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experience
- Daily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our service
- Manage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellations
- Coordinate internal resources to ensure client requests are satisfied in a timely fashion
- Onboard new dealers that have been sold by Experian Account Executives and resellers
- Retrain accounts by negotiating contract renewals
- Sell into assigned account base following a proven sales process
- Present additional Experian product offerings that will help dealers meet their goals and objectives
- Maintain customer contact database and sales/retention processes
- Collect and present "voice of customer" feedback to product team for product improvement opportunities
To succeed in this role, you will need:
- Bachelor's Degree or equivalent experience within automotive retail or SAAS
- 2 year of sales, account management, or customer service experience within automotive retail or SAAS
- Must be fluent in English
- Experience within high touch "outbound call center" environment
- Experience solving complex customer problems with positive outcomes
- Excellent oral and written communication skills
- V-suite level servicing and contract negotiation experience preferred
- Experience with proven sales or account management methodology
- Self-starter, strong personality, and ability to network
- Effective presentation skills
- Proven track record of sales or account management success
- Proficient with standard CRM's and Microsoft Office Products
- Ability to travel when needed, up to 10%
This role is responsible for retaining roughly 800 AutoCheck accounts worth over $6M in annual revenue. Regular engagement while providing an excellent client experience will help the Auto BU retain and grow revenue.
BenefitsExperian offers a comprehensive benefits package including medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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